Senior Analyst, HRIS - ServiceNow HRSD Developer/Administrator

Stanley Black & Decker, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, life, vision

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Job summary

Stanley Black & Decker is seeking a Senior Analyst, HRIS - Service Now HRSD Developer/Administrator to join our HR Technology team as a remote employee. You will design, configure, and administer the ServiceNow HRSD module, delivering medium complexity solutions while supporting larger initiatives, including governance, data management, and the Salesforce-to-ServiceNow transition.

The ideal candidate combines strong HRSD experience with scripting, reporting, automation, and platform

Qualifications

• Bachelor’s degree or equivalent practical experience in IT/CS/HR tech.
• Hands-on ServiceNow experience with HRSD module.
• 5+ years combined experience across Salesforce and ServiceNow platforms.
• Experience configuring, supporting, and developing HRSD solutions.
• Ability to contribute to complex implementations with guidance from a ServiceNow Architect.
• Experience with JavaScript, Business Rules, Client Scripts, UI Policies, Flow Designer, and integration.
• Experience with PowerShell scripting, Excel Macros/VBA, and Power BI.
• Experience using Azure DevOps for agile delivery and release coordination.
• Strong analytical, troubleshooting, stakeholder communication, and translation skills.

Responsibilities

• Configure, administer, and support the ServiceNow HRSD module including workflows and catalog items.
• Design, implement, and modify HRSD solutions aligning with business needs.
• Deliver basic to medium complexity ServiceNow enhancements and development tasks.
• Collaborate with ServiceNow architects, HR, IT and stakeholders to translate requirements into scalable solutions.
• Lead analysts and provide guidance on complex ServiceNow platform work.
• Develop and maintain forms, flows, business rules, client scripts, UI policies, and reports.
• Troubleshoot defects and process gaps within HRSD and drive timely resolutions.
• Support governance and employee data management within ServiceNow HRSD.
• Create technical documentation and configuration/process flows; enable Azure DevOps for work intake and release activities.
• Build automation and reporting with PowerShell, VBA, and Power BI; participate in testing and release planning.

Skills

ServiceNow HRSD

JavaScript

PowerShell

Power BI

Azure DevOps

Stakeholder communication

Education

Bachelor’s degree in IT/CS/Business Systems/HR Technology

Tools

Flow Designer

Excel VBA

ServiceNow

Job description

Senior Analyst, HRIS: Service Now HRSD Developer / Administrator

Remote

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Senior Analyst, HRIS - Service Now HRSD Developer / Administrator, you’ll be part of our HR Technology team working as a remote employee. You will support the design, configuration, enhancement, and ongoing administration of the ServiceNow HRSD module. The role focuses on delivering basic to medium complexity ServiceNow solutions independently, while also contributing to larger, more complex initiatives involving HR service delivery, case management, employee service center capabilities, workflows, knowledge content, lifecycle events, catalog items, governance, and employee data management.

This position also plays an important role in helping the organization stabilize the recent transition from Salesforce to ServiceNow. The ideal candidate combines strong ServiceNow HRSD experience with broader technical skills in scripting, reporting, automation, and platform administration, including PowerShell, Excel VBA, Power BI, Salesforce, and Azure DevOps. You’ll get to:

• Configure, administer, and support the ServiceNow HRSD module, including workflows, case management, employee service center, lifecycle events, knowledge content, and catalog items.


• Design, implement, and modify HRSD solutions that align with business requirements and improve HR service delivery processes.


• Deliver basic to medium complexity ServiceNow enhancements and development tasks independently, while supporting more complex initiatives with architectural guidance.


• Partner with ServiceNow architects, senior developers, HR, IT, and business stakeholders to gather requirements and translate them into scalable technical solutions.


• Lead analysts and provide guidance on more complex ServiceNow platform work requiring deeper technical expertise.


• Develop and maintain key ServiceNow components such as forms, Flow Designer automations, business rules, client scripts, UI policies, script includes, notifications, record producers, reports, and dashboards.


• Troubleshoot defects, configuration gaps, and process inefficiencies within HRSD and provide timely resolution.


• Support governance and employee data management within the ServiceNow HRSD platform.


• Create and maintain technical documentation, configuration documentation, process flows, and support materials for implemented solutions.


• Configure and enable Azure DevOps capabilities for work intake, backlog management, user stories, defect tracking, testing coordination, and release activities.


• Build supporting automation and reporting solutions using PowerShell, Excel Macros/VBA, and Power BI.


• Participate in testing, deployment planning, release validation, and post-production support.


• Identify opportunities for process improvement, automation, regulatory compliance, and improved employee experience across HR service delivery operations.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor’s degree in IT, Computer Science, Business Systems, HR Technology, or a related field, or equivalent practical experience.


• Hands‑on ServiceNow experience with direct expertise in the HRSD module.


• 5+ years of combined experience across Salesforce and ServiceNow platforms.


• Proven ability to configure, support, and develop ServiceNow HRSD solutions for basic to medium complexity initiatives.


• Ability to contribute to more complex implementations with guidance from a ServiceNow Architect or senior technical lead.


• Experience with ServiceNow scripting and configuration, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and integration.


• Experience with PowerShell scripting, Excel Macros/VBA, and Power BI for automation, reporting, and analytics.


• Experience using Azure DevOps for agile delivery, backlog tracking, defect management, and release coordination.


• Strong analytical, troubleshooting, problem-solving, stakeholder communication, and business‑to‑technical translation skills.

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of y