Senior Analyst, Customer Success

Remitly, Inc.; Seattle (WA); Hybrid; USD 132,000 - 165,000; Full time

Benefits offered by this job

Flexible paid time off

Health, dental, and vision + 401k plan

Parental, medical, military and family

ESPP

Continuing education

Job summary

Remitly, Inc. is seeking a Senior Data Analyst, Customer to partner with product, program managers, engineers and fellow analysts to improve customer support experiences and scale the business.

You will become an expert in customer support data, define success metrics, build dashboards in Tableau or other tools, and translate insights into measurable outcomes for stakeholders across the operational footprint.

Qualifications

• Degree in Statistics, Mathematics, CS, OR, Engineering, Economics, or related fields.
• 7+ years of relevant experience in an analytics role.
• Experience modeling complex scenarios with data and estimating impact.

Responsibilities

• Define and measure success of customer support experiences.
• Partner with Product and Program Managers to generate insights influencing design.
• Communicate metrics, commentary, and recommendations to stakeholders across the footprint.
• Manage multiple analytics initiatives with deadlines and impact.

Skills

SQL

Data modeling

A/B testing

Experiment design

Tableau

AI tools

Education

Bachelor's degree in a quantitative field

Tools

Tableau

Claude

Gemini

ChatGPT

Job description

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money- we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career- we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

As the Senior Data Analyst, Customer you will report to the Sr Analytics Manager, Customer Success. You will partner with program and product managers, engineers, and fellow analysts. You will become an expert in support experiences at Remitly - what is the customer experience, why do they need support, what support did they receive, the data we produce along the way. You will use this expertise, your analytical talents, and your partnerships to help Remitly both scale our business and deliver better support experiences to customers.

You Will:

• Become an expert in customer support experiences, defining and measuring success
• Partner closely with Product Managers and Program Managers to generate insights and analyses that influence both product and process design
• Effectively communicate metrics, commentary, and recommendations to multiple levels of stakeholders across our operational footprint
• Simultaneously and independently manage multiple strategic initiatives while ensuring deadlines are met and the desired business impact is achieved

You Have:

• Degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering, Economics, or related fields.
• 7+ years of relevant experience in an analytics role
• Experience modeling complicated scenarios with data then estimating their relative size and impact
• Experience managing analytics projects from creation to delivery, including developing structured solutions and driving business outcomes
• Experience building dashboards in Tableau or other relevant tools
• Fluency in SQL, data modeling, and other data science techniques.
• Experience in statistical experimentation methods, such as A/B testing and experimental design
• Demonstrated familiarity in using AI tools such as Claude, Gemini, and/or ChatGPT to accelerate problem-solving, automate routine data tasks, and generate insights for complex business problems.

Compensation Details.

The starting base salary range for this position is typically $132,000-$165,000.

In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan.

Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education

Our Connected Work Culture:

Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster.

Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time.

These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world.

Remitly helps immigrants send money home in a safe, reliable and transparent manner.

Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes.

Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world.