Senior Analyst, Customer Collaboration, US Health Systems

Biopharma Careers; Raritan (NJ); On-site; USD 90,000 - 140,000; Full time

Job summary

Johnson & Johnson in Raritan, NJ, is recruiting for a Senior Analyst, Customer Collaboration, US Health Systems. Based in Raritan, NJ, you will support the SCCS team to diagnose and deliver customer supply chain solutions and dashboards with cross-functional partners.

You will analyze data, identify cost-saving opportunities, and deploy 20–30 solutions while collaborating across finance, IT, and sales to drive measurable results for healthcare customers and regional leadership.

Qualifications

• Minimum 4 years of supply chain or customer-facing experience.
• Experience in a highly matrixed organization.
• Proficient in Excel, Word and PowerPoint.
• English proficiency, written and oral.
• Knowledge of SAP.

Responsibilities

• Mines and analyzes data across multiple data sources to diagnose the cost to serve.
• Identifies cost, efficiency and/or effectiveness opportunities of JJMD to IDN Customer supply Chain.
• Interface with customers during the diagnosis and prioritization process.
• Deploys approximately 20–30 supply chain solutions with cross-functional teams.
• Maintains customer scorecards and dashboards.
• Applies Lean, Six Sigma, and Generative AI capabilities to improve outcomes.

Skills

Analytical Reasoning

Customer Centricity

Problem Solving

Team Collaboration

English Proficiency

Data Analysis

Excel

PowerPoint

Tools

SAP

Alteryx

Salesforce

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson is currently recruiting for a Senior Analyst, C ustomer Collaboration, US Health Systems to be based at Raritan, NJ .

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Purpose

The Sr. Analyst, Supply Chain Customer Solutions (SCCS) supports the SCCS Team in the development, deployment and delivery of customer supply chain solutions.This role has a high degree of autonomy to assess the overall supply chain to recommend and implement solutions as required by regional leadership and our customers.

The Sr. Analyst conducts complex supply chain analysis using a variety of data sources to diagnose the cost to serve, effectiveness, and efficiency of the JJMT to IDN supply chain.The position is responsible for delivering the existing supply chain solutions to address costs, effectiveness and / or efficiencies in the JJMT to IDN Customer supply chain.The role will also be responsible for supporting the Consolidated Service Center (CSC) model including implementation, driving operational efficiency, and network analytics.

* This is a customer facing role.

The Sr. Analyst is responsible for system data validation, knowing where to obtain the data sources, managing specialized reporting and queries, and presenting the data in a format that allows management to make strategic decisions. The role has responsibility for using a variety of data sources (i.e: PowerBI, Salesforce, SAP, Alteryx) to create and maintain dashboards.Additionally, the person in the role will be able enhance internal and external relationships, contribute towards a healthy team environment and be open to feedback.

The Sr. Analyst will apply a broad set of supply chain skills to effectively deliver solutions to include:Lean, Six Sigma, management, customer dashboards, project management, and Generative AI.

Responsibilities

Supply Chain Diagnosis & Prioritization:

• Mines and analyzes data across multiple data sources: Order to Cash, Transportation, Finance, Distribution, E-Commerce, Cost to Serve; as well as Customer provided data sets.
• Identifies cost, efficiency and / or effectiveness opportunities of JJMD to IDN Customer supply Chain.
• Assesses and prioritizes supply chain customer solutions to deploy to the customer that align to customer and JJMT Joint Business Plan objectives.
• Will interface directly with customers in the diagnosis and prioritization process.
• Will engage in Lean assessments directly with customers; may lead Lean assessments on-site with Customer.
• Leverages SC best practice and “End to End” SC capabilities.

SC Customer Solutions Execution:

• Has expert knowledge of approximately 20 to 30 Supply Chain solutions and is responsible to effectively deploy these solutions.
• Collaborates across multiple stakeholders in the deployment of SC Customer Solutions: Customer SC staff; Customer Credit Management, Contract Strategy & Management, Finance, IT, Customer Experience, Distribution, E-Commerce, Transportation.
• Proactively identifies opportunities, conducts root cause/trending analysis, and develops/implements short and long-term solutions using knowledge of products, processes, and other subject matter experts.
• Maintains customer scorecard / dashboard to track progress against specific customer initiatives.
• (Additional responsibilities)
• Maintain current on healthcare industry trends and benchmarks in relevant areas to gather broad business knowledge.
• Performs other related duties as required.

Qualifications

Required:

• Minimum 4 years of relevant supply chain or customer facing experience with 5+ years overall business experience. No exceptions
• Experience working in a highly matrixed organization is critical for success.
• High level of proficiency with Microsoft Excel, Word and PowerPoint.
• Demonstrated understanding of the end to end supply chain.
• Demonstrated strong collaboration skills with experience working on cross functional teams.
• Demonstrated problem-solving and analytical skills.
• Proficientin English(written and oral).
• Demonstrated strong interpersonal and communication skillsandableto thriveina teamenvironment.
• WorkingknowledgeofSAP.

Preferred skills:

• Working knowledge of Microsoft Co-Pilot with a passion for learning and deploying Artificial Intelligence capabilities.
• Working knowledge of Alteryx Flows.
• Working knowledge of Salesforce.com.
• LEAN / Process Excellence knowledge.
• Project management experience.
• Previous experience within Commercial, Sales or Customer facing roles.

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

• Analytical Reasoning
• Business Behavior
• Customer Acquisition Strategy
• Customer Centricity
• Customer Effort Score
• Customer Intelligence
• Customer Journey Mapping
• Customer Retentions
• Customer Satisfaction
• Customer Success Management (CSM)
• Give Feedback
• Mentorship
• Problem Solving