Senior Analyst Commercial Customer Ops

ECLARO; Tampa (FL); On-site; USD 84,033 - 88,166; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pretax Commuter Benefits

Medical, Dental & Vision Insurance eligibility

Job summary

A healthcare solutions provider is seeking a Senior Analyst for Commercial Customer Ops in Tampa, FL. The role involves supporting operational processes, analyzing data, and ensuring compliance with government pricing regulations. Ideal candidates will have a Bachelor’s degree and at least 5 years of relevant experience. Competitive compensation offered, including benefits such as retirement plans and insurance options.

Qualifications

• Minimum of 5 years of related experience in business analysis or contract administration.
• Demonstrated ability to identify and implement process enhancements.
• Strong knowledge of Pricing & Reimbursement functions.

Responsibilities

• Support all functional areas within P&CO.
• Analyze large data sets using Excel.
• Create and update customer master records.

Skills

Business analysis

Financial analysis

Interpersonal skills

Problem-solving

Communication skills

Education

Bachelor’s degree in accounting, Finance, Business

Tools

Microsoft Office

SAP

Model N

Job description

Position Overview

Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a Senior Analyst Commercial Customer Ops for our client in Tampa, FL. ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Compensation

Base pay range
$61.00/hr - $64.00/hr

Job Number: 25-05074

Responsibilities

• The position supports all functional areas within P&CO, processing of chargebacks, customer classification and contracts.
• This includes day-to-day business support as well as design/enhancement/implementation/testing of any required business process or system modifications.
• Monitor daily operations ensuring chargebacks are processed and appropriate payments are issued, including reconciliation of chargeback submissions and claim responses.
• Analyze and interpret large data sets using Excel and other software applications to support business functions (e.g. load customer records), ensure reasonableness of data, identify trends and determine the root cause of issues.
• Use sound critical thinking skills to review contract eligibility (e.g. GPO membership, Class of Trade (CoT), DEA/HIN or NPI).
• Research third-party databases and other data sources, analyze information and make determination on customer COT assignments. Determine COT assignment in compliance with established business standards and policies.
• Reconcile FSS and HRSA Office of Pharmacy Affairs 340B program eligibility information to ensure that government rules and regulations as well as Client practices are adhered to related to customer eligibility for FSS and 340B price discounts on Client products.
• Create, update, and maintain customer master records.
• Create and update business process documentation.
• Build and maintain business relationships with wholesalers and distributors and across matrix teams including Government Price Reporting, Government Contract Operations, Institutional Contract Administration, Customer Operations, Order to Cash Operations, IT, Trade Sales Ops, Finance and Customer Service Ops.
• Participate in the ongoing design/enhancement/implementation/testing of Model N and SAP relative to customer master data, pricing and chargebacks.
• Interact daily with P&CO and Government & Public Program Ops teams to resolve pricing, customer, chargeback, or other system related issues.
• Apply technological aptitude to business processes to enhance operational efficiencies and productivity.

Required Qualifications

• Education: Bachelor’s degree in accounting, Finance, Business or related subjects is preferred
• A minimum of 5 years of related experience in business analysis, financial analysis, audit, chargeback administration, contract administration, or master data administration.
• Demonstrated ability to identify and implement process and control enhancements.
• A proven leadership mindset.
• Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required
• A broad knowledge of Pricing & Reimbursement functions, government pricing regulations and systems transactional processing is preferred.
• Experience with Microsoft Office is required.
• Exposure to SAP and Model N (or similar systems) is preferred.
• Solid knowledge and experience in the pharmaceutical industry preferred.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Contact

If interested, you may contact:

Sofia Dela Torre

Email: [e-mail]

Phone: [phone]

Equal Opportunity Employer

ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.