Senior Analyst, Care Operations

Jobicy; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Equity

Unlimited PTO

Health benefits

ESPP

401k match

Offsite retreats

Job summary

Hims & Hers is seeking an experienced Senior Analyst to join the Care Operations team. You will analyze day-to-day performance, surface insights, and drive improvements to patient and provider experiences. This role collaborates across Product, Growth, and Customer Support to translate data into actionable initiatives.

You bring 6+ years in analytics or operations, strong communication, and proficiency in Excel, Looker, Tableau, and Claude to accelerate analysis.

Qualifications

• 6+ years in analytics or operations at a fast-growing company.
• Ability to translate data into actionable insights for non-technical stakeholders.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead complex analyses to identify trends and root causes in Care Operations.
• Monitor KPIs and advocate improvements to patient and Care team experience.
• Own analytical workstreams and drive cross-functional impact.
• Partner with Product, Medical Affairs, Growth, Support, and Clinical Ops to translate insights into product/process improvements.
• Measure impact of launches and changes; iterate toward steady-state performance.
• Present findings to senior stakeholders and align on next steps.

Skills

Data analysis

Leadership

Communication

Cross-functional collaboration

Mentoring

Agility

Tools

Excel

Looker

Tableau

Claude AI

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are looking for an experienced Senior Analyst to join the Care Operations team! Our analysts develop a deep understanding of the day-to-day performance of the Care Operations business, using data to identify opportunities, improve processes, and drive better outcomes. Reporting to the Director of Business Operations, you will surface insights that shape key initiatives and process improvements, helping deliver a world-class experience for both patients and providers. This is a highly collaborative, cross-functional role that partners closely with teams across the organization.

You Will:

• Lead complex analyses across Care Operations to identify trends, diagnose root causes, and translate ambiguous business problems into actionable strategies and recommendations.
• Monitor business performance and Care Operations KPIs to proactively identify risks and opportunities, using data and patient insights to advocate for improvements to the patient and Care team experience.
• Own analytical and operational workstreams independently, applying judgment to prioritize issues, develop solutions, and drive measurable improvements across growth, efficiency, quality, and care delivery.
• Partner with cross-functional teams, including Product, Medical Affairs, Growth, Customer Support, and Clinical Operations, to influence priorities, solve complex problems, and translate operational insights into product and process improvements.
• Measure the impact of launches, experiments, and operational changes, identify opportunities to iterate, and drive follow-through until performance reaches a steady state.
• Present complex findings, tradeoffs, and recommendations to senior stakeholders, adapting communication to technical and non-technical audiences and building alignment around the path forward.

You Have:

• 6+ years of experience in operations and/or analytics, preferably at a high-growth DTC company or consumer marketplace
• Proven track record in analytical and operations roles within a rapidly growing company, balancing quantitative and qualitative inputs to drive rapid decision-making and execution
• Strong business acumen and communication skills, with the ability to translate complex data into clear narratives, actionable insights, and recommendations for technical and non-technical stakeholders
• Advanced proficiency in data analysis and visualization tools such as Excel, Looker, and Tableau, with experience leveraging AI tools such as Claude to accelerate analysis and synthesize data
• Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members
• Thrives and adapts in a fast-paced, high-growth, and rapidly changing environment

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.