Senior Analyst - Business Operations

Confido; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Confido is building an AI-native operating system for brands selling into brick-and-mortar retail, headquartered in NYC. You will partner with top CPG brands, guiding adoption of our software and translating complex business processes into actionable product requirements.

You will collaborate with engineering to define features and drive client success through onboarding, training, and ongoing consultative support.

Qualifications

• 2+ years in CPG Finance or Investment Banking/Management Consulting, etc.
• Strong understanding of financial statements and accounting principles.
• Strong background in demand forecasting and AOP development and execution.
• Proficiency with syndicated data sources (Circana, Nielsen, SPINS) is a plus.
• Familiarity with Trade Promotion Management and/or CPG Accounting Workflows is a plus.

Responsibilities

• Partner with leading CPG brands to provide strategic guidance, ensuring successful adoption and optimization of our software solutions.
• Partner with engineering team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback.
• Support translating complex business processes (S&OP, forecasting, AOP, trade finance) into clear product requirements and user stories for future product roadmap ideation.
• Build and maintain relationships with key stakeholders at leading CPG companies, acting as trusted advisor on business process optimization and technology solutions.
• Drive client success initiatives including implementation support, training, and ongoing consultation to maximize software ROI and strengthen customer retention.

Job description

About Confido

Confido helps CPG brands understand and optimize their performance in brick and mortar retail. We work with emerging category winners like Olipop, Chomps, Dr. Squatch, and established category leaders like Baskin Robbins Ice Cream.

About Confido

Confido helps CPG brands understand and optimize their performance in brick and mortar retail. We work with emerging category winners like Olipop, Chomps, Dr. Squatch, and established category leaders like Baskin Robbins Ice Cream.

Today, we sell 2 products: (1) an accounting automation product that helps brands automate more than 1 million transactions a year and (2) a forecasting product that helps brands forecast more than $1B in retail sales.

The Role

Confido is building an AI-native operating system for brands that sell into brick-and-mortar retail. We're building intuitive and powerful software paired with AI agents that help brands automate the 1000s of hours of tedious manual work that goes into scaling a brand in retail. Brands like Tropicana and Olipop use our first products in accounting and planning to account for and plan for $Bs of retail revenue.

We have millions of ARR, best-in-class growth, and best in class efficiency. We've recently raised an unannounced funding round to build on the existing momentum.

You will be on our Business Operations team and report to the Director, Business Operations.

What You'll Do

• Partner with leading CPG brands to provide strategic guidance, ensuring successful adoption and optimization of our software solutions
• Partner with engineering team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback
• Support translating complex business processes (S&OP, forecasting, AOP, trade finance) into clear product requirements and user stories for future product roadmap ideation
• Build and maintain relationships with key stakeholders at leading CPG companies, acting as trusted advisor on business process optimization and technology solutions
• Drive client success initiatives including implementation support, training, and ongoing consultation to maximize software ROI and strengthen customer retention

About You

• 2+ years in CPG Finance or Investment Banking/Management Consulting, etc.
• Passion for being at the technology leading edge, driving automation and optimization of core CPG functions through innovative software solutions
• Strong understanding of financial statements and accounting principles
• Strong background in demand forecasting and AOP (Annual Operating Plan) development and execution
• Proficiency with syndicated data sources (Circana, Nielsen, SPINS) is a plus
• Familiarity with Trade Promotion Management and/or CPG Accounting Workflows is a plus
• You're both competitive and kind
• Willingness to work at our NYC Headquarters 5 days a week