Senior Analyst, Applications

NeighborHealth Corporation

United States

On-site

USD 100,000 - 154,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical & Dental Coverage

Life and Disability Insurance

401(K) Retirement Plan

Educational Assistance

Paid Holidays

Job summary

NeighborHealth Corporation, a leading community health system serving the greater Boston area, seeks an Epic Senior Application Analyst to lead analysis, implementation, and optimization of clinical applications. You will bridge end users, IT, and vendors to streamline workflows and enhance patient care.

Responsibilities include managing projects, coordinating meetings, developing testing plans, and supporting system enhancements across Epic modules.

Qualifications

Epic Resolute Professional Billing Claims – Required
Epic Tapestry – Preferred
At least five years in Healthcare IT support
Bachelor Degree in computer science, health science, or business
Masters Degree and/or Management experience preferred

Responsibilities

Manages assigned projects independently
Identifies and develops project team
Coordinates and prepares regular project meetings
Collects and analyzes information from project team, vendors and end users
Evaluates and resolves workflow issues
Evaluates and resolves system issues
Evaluates departmental and health center policy issues
Communicates to all stakeholders the status of the assigned projects
Works with vendors to meet agreed upon timelines
Manages reporting requirements essential for the project
Works with other project leaders to maintain work balance within the department and the health center
Maintains vendor relationships; supports Help Desk; documents changes

Skills

Excellent verbal and written comms

Customer service skills

Computer literacy; quick learner

Analyze business problems

Process re-design knowledge

Healthcare domain knowledge

Self directed learner

Organizational skills

Big-picture & detail-focused

Education

Bachelor Degree in computer science, health science, or business

Masters Degree and/or Management experience preferred

Tools

Epic Resolute Professional Billing Claims

Epic Tapestry

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Time Type: Full time Department: IT All Locations: 151 Orleans Street

Position Summary

The Epic Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing applications. The Senior Application Analyst assists in the evaluation, development and implementation of new computer systems and projects for the health center. The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications.

Project Responsibilities

Manages assigned projects independently
Identifies and develops project team
Coordinates and prepares regular project meetings
Collects and analyzes information from project team, vendors and end users
Evaluates and resolves workflow issues
Evaluates and resolves system issues
Evaluates departmental and health center policy issues
Communicates to all stakeholders the status of the assigned projects
Works with vendors to meet agreed upon timelines
Manages reporting requirements essential for the project
Works with other project leaders to maintain work balance within the department and the health center

Supports on-going systems

Maintains on-going working relationship with the appropriate vendor contact for the assigned system(s)
Prioritizes problems and communicate same to vendors and to Director of Applications
Participates in the Help Desk
Maintains designated master files/logs and documents changes to same
Prepares and updates training materials for designated systems as needed
Acts as a back-up to primary trainer, if appropriate, for the analyst’s designated system(s)

Assists in the implementation of system enhancements and upgrades

Participates in vendor training or internal training on assigned system or enhancements
Designs testing plans for enhancements and upgrades and any required system building
Implements Test plans for system enhancements and upgrades
Communicates effectively with end users and vendors on the status of the software being tested. Includes documentation of bugs and requested enhancements and tracking of same
Assists in the development of any needed training to support the new enhancement or upgrade. Includes but is not limited to development of course outline, objectives, and class materials in conjunction with the Training Department and participation in the actual training
Coordinates, as needed, upgrades or installation of new software and/or hardware with vendors, Technical Support, Help Desk, and end-user departments
Provides end-user support as appropriate for the application and coordinates with the Help Desk to provide on-going support. Includes provision of documentation and training appropriate to the Help desk function. Note that this will include some weekend/off shift work hours depending upon the application

Coordination of report needs for assigned areas

Documents report requests appropriately
Develops, writes, and verifies reports as assigned and documents them for end-users

Skills

Excellent verbal and written communication skills
Excellent Customer service skills
Computer literacy skills as well as the ability and desire to learn new applications quickly
Ability to analyze business problems
Knowledge of process re-design, re-engineering
Domain knowledge in a clinical or healthcare business area
Self directed learner
Proven organizational skills
Ability to think broadly and to manage details

Project Management Certifications

Epic Resolute Professional Billing Claims – Required Epic Tapestry – Preferred Experience At least five (5) in Healthcare IT support

Education

Bachelor Degree in computer science, health science, or business

Masters Degree and/or Management experience preferred

Pay

Pay $99,840 - $153,920 annually, based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Company Highlights

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers.

We hope you consider joining our team!

Benefits