Senior Analyst, Analytics & Operational Insights

National Grid; City of Albany (NY); Hybrid; USD 95,000 - 111,000; Full time

Job summary

National Grid is hiring a Senior Analyst, Analytics & Operational Insights in a hybrid role that can sit in Syracuse, NY or Albany, NY. The Senior Analyst supports analytics, reporting, continuous improvement, and operational support to drive proactive risk reduction by transforming Pipeline Safety data into actionable insights.

The position emphasizes developing dashboards, leading Good Catch trend analyses, and partnering with Operations to spread lessons learned while supporting regulatory

Qualifications

• 5+ years of data analysis, trend identification, and reporting experience.
• 2+ years in building dashboards and visualizations with Power BI.
• Experience in safety, compliance, risk management, or regulated environments preferred.
• Knowledge of incident investigation methods and corrective action management preferred.
• Strong written, verbal, and stakeholder communication skills.

Responsibilities

• Analyze incident and near-miss data to identify trends.
• Develop dashboards and reports for proactive risk management.
• Lead trend analyses and action-effectiveness reviews.
• Support incident analyses and root-cause investigations.
• Collaborate with operations to implement lessons learned.

Skills

Data analysis

Trend identification

Performance reporting

Stakeholder engagement

Incident investigation

Tools

Power BI

Job description

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

National Grid is hiring a Senior Analyst, Analytics & Operational Insights. This hybrid role can sit in either our Syracuse NY or Albany NY location.

Position Summary

The Senior Analyst, Pipeline Safety Analytics & Operational Insights supports the Incident Analysis & Corrective Actions (IACA) team through advanced analytics, reporting, continuous improvement, and operational support activities. This role helps drive proactive risk reduction by transforming Pipeline Safety data into actionable insights while supporting incident analysis processes, corrective action effectiveness, and organizational learning initiatives.

Key Accountabilities

Analytics, Reporting & Continuous Improvement

• Analyze Pipeline Safety incident, Near Miss, Good Catch, and corrective action data to identify trends, emerging risks, and improvement opportunities.
• Develop and maintain dashboards, reports, and visualizations using Power BI and other reporting tools.
• Lead Good Catch trend analysis, corrective action effectiveness reviews, and performance reporting.
• Support data governance, reporting automation, and AI-enabled process improvements.
• Communicate actionable insights and recommendations to support proactive risk management and operational decision-making.

Operational Support

• Facilitate and support Incident Analyses and root cause investigations using Taproot and other approved methodologies.
• Support identification of causal factors, root causes, recurring trends, and opportunities for risk reduction.
• Partner with Operations and Pipeline Safety stakeholders to support implementation and spread of lessons learned and corrective actions.
• Provide analytical and operational support for strategic initiatives, regulatory readiness activities, and special projects.

Qualifications

• 5+ years of experience in data analysis, trend identification, performance reporting, and translating complex information into actionable insights required.
• 2+ years of experience developing dashboards, data visualizations, and reporting solutions using Power BI or similar analytics platforms required.
• Experience supporting operations, safety, compliance, risk management, or a related regulated environment preferred.
• Knowledge of incident investigation methodologies, root cause analysis (e.g., Taproot), corrective action management, or continuous improvement processes preferred.
• Strong written, verbal, presentation, and stakeholder engagement skills.

Salary

$95,000 - $111,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.