Fulfillment Operations Supervisor

Grove Collaborative; Reno (NV); On-site; USD 64,000 - 72,000; Full time

Benefits offered by this job

Equity

Flexible PTO

VIP membership

Employee discount 25%

Job summary

Grove Collaborative is seeking a hands-on Fulfillment Operations Supervisor to lead outbound fulfillment on the Monday–Thursday shift (6:00am–4:30pm) in Reno, NV. You will supervise 100+ associates, drive productivity, and ensure safe, accurate order fulfillment aligned with KPIs, while partnering with HR, Safety, and facilities.

You will develop people, coach performance, implement continuous improvement, and maintain shift pass-downs and incident reporting.

Qualifications

• 3–5+ years of leadership in fulfillment, distribution, or logistics, with proven success leading large teams (100+).
• Proven ability to manage competing priorities and navigate change.
• Strong organizational skills and attention to detail.
• Comfort with warehouse systems and Microsoft Office Suite.

Responsibilities

• Lead daily outbound fulfillment operations for the assigned shift.
• Ensure safe, accurate, and timely order fulfillment aligned with KPIs.
• Supervise and motivate 100+ associates, driving productivity and quality.
• Coach and develop employees, including performance feedback and actions.
• Implement continuous improvement initiatives across workflows and systems.
• Collaborate with HR, Safety, Facilities and leadership to support shift execution.
• Track production metrics and provide data-driven process improvements.

Skills

Leadership experience

Team management

WMS proficiency

Lean/Kaizen

Communication skills

Microsoft Office

Education

Bachelor's degree preferred

Tools

Manhattan WMS

HighJump

Job description

Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials that are effective, beautifully designed, and healthier for people and the planet. We are a certified B Corp, plastic-neutral, and on a mission to transform the CPG industry for good.

THE ROLE

Grove is looking for a hands-on, results-driven Fulfillment Operations Supervisor to join our team and help deliver exceptional experiences to our customers nationwide. In this role, you’ll be responsible for overseeing outbound operations and ensuring the safety, performance, and engagement of our weekday shift. This shift runs from Monday through Thursday from 6:00am - 4:30pm, but flexibility is expected to support the needs of the business.

You’ll report to the Senior Manager of Fulfillment Operations and play a critical role in keeping our facility efficient, compliant, and aligned to Grove’s high standards of service.

WHAT YOU’LL GET TO DO

• Lead daily operations for outbound fulfillment during assigned shift
• Ensure safe, accurate, and timely order fulfillment aligned with performance targets and KPIs
• Supervise and motivate a team of 100+ associates, driving productivity and quality while maintaining high morale
• Support employee development, training, and coaching—including recognition, performance feedback, and corrective actions
• Implement continuous improvement initiatives across workflows, safety, and warehouse systems
• Partner cross-functionally with HR, Safety, Facilities, and other department leaders to support shift execution
• Track and report production metrics, offering data-driven recommendations to improve processes
• Manage labor tracking, including reviewing timecards and attendance reports for accuracy
• Oversee the employee lifecycle on your team, including interviewing, onboarding and offboarding associates
• Ensure compliance with Grove’s safety protocols and operational policies
• Provide structured shift pass-downs and maintain documentation of hand-offs and incident reporting

ABOUT YOU

• 3-5+ years of leadership experience in fulfillment, distribution, or logistics, with proven success managing large teams (100+)
• A team-first, hands-on leadership style with high integrity and accountability
• Proven success managing competing priorities and navigating change
• Strong organizational skills and attention to detail
• Strong command of warehouse systems (e.g., WMS such as Manhattan, HighJump) and comfort with Microsoft Office Suite
• Working knowledge of LEAN, Kaizen, or similar continuous improvement methodologies
• Clear, professional written and verbal communication skills
• Bachelor’s degree in Operations, Supply Chain, Engineering, or related field preferred

Drug Screening and Background Check Notice: You will play a key role in ensuring Grove maintains a safe, healthy, and productive work environment. As a result, any job offer for this role is conditional on successfully passing a drug test and a background screen before your start date. Additionally, you will be subject to random drug tests during your employment.

WHAT'S IN IT FOR YOU

• Equity - shared success is core to our mission
• Flexible Paid Time Off - we care most about results
• Free VIP membership and 25% employee discount
• Working for a company that believes that a small group of people can change the world for the better by creating products and funding initiatives that help the planet!

COMPENSATION

$64,000-72,000. In addition to the base salary, this role is eligible for an annual incentive target (bonus) and equity.

MORE ABOUT GROVE

Grove Collaborative Holdings, Inc. (NYSE: GROV) is the one-stop online destination for everyday essentials that create a healthier home and planet. Explore thousands of thoughtfully vetted products for every room and everyone in your home, including household cleaning, personal care, health and wellness, laundry, clean beauty, kitchen, pantry, kids, baby, pet care, and beyond. Everything Grove sells meets a higher standard — from health to sustainability and performance — so you get a great value without compromising your values. As a B Corp and Public Benefit Corporation, Grove goes beyond selling products: every order is carbon neutral, supports plastic waste cleanup initiatives, and lets you see and track the positive impact of your choices. Shopping with purpose starts at Grove.com .

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .

For information on our privacy policy, visit this link on our website.

MORE ABOUT GROVE

Grove Collaborative Holdings, Inc. (NYSE: GROV) is the one-stop online destination for everyday essentials that create a healthier home and planet. Explore thousands of thoughtfully vetted products for every room and everyone in your home, including household cleaning, personal care, health and wellness, laundry, clean beauty, kitchen, pantry, kids, baby, pet care, and beyond. Everything Grove sells meets a higher standard — from health to sustainability and performance — so you get a great value without compromising your values. As a B Corp and Public Benefit Corporation, Grove goes beyond selling products: every order is carbon neutral, supports plastic waste cleanup initiatives, and lets you see and track the positive impact of your choices. Shopping with purpose starts at Grove.com .

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .

For information on our privacy policy, visit this link on our website.