Senior Ambulatory Operations Manager

Kaiser Permanente; Oakland (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Kaiser Permanente in Oakland, CA seeks an experienced leader to manage ambulatory operations, drive timelines and financial targets, and guide short- and long-term operational initiatives. The role includes human resource oversight, training, and ensuring survey readiness for regulatory compliance.

The position requires cultivating strategic partnerships with physicians and service leaders, guiding data collection and analysis, and steering cost control while aligning with organizational goals.

Qualifications

• Minimum four years in a leadership role with/without direct reports.
• Minimum three years in customer or member/patient service.
• Bachelor's degree in business, nursing, health care, or related field with 5+ years in operations/health care, or 8+ years in related field.

Responsibilities

• Lead development of ambulatory operations to optimize patient care and align with organizational goals.
• Oversee budgeting, payroll, and financial management.
• Ensure regulatory compliance and survey readiness; prepare audit documentation.
• Foster partnerships with physicians and service leaders to standardize care delivery.

Skills

Ambulatory operations

Leadership

Budget management

HR management

Compliance readiness

Data analysis

Cross-functional collaboration

Strategic planning

Change management

Performance measurement

Education

Bachelor's degree in business, nursing, health care, or related field

Tools

Microsoft Office

Health care information systems

Job description

Kaiser Permanente in Oakland, CA seeks an experienced leader to manage ambulatory operations, drive timelines and financial targets, and guide short- and long-term operational initiatives. The role includes human resource oversight, training, and ensuring survey readiness for regulatory compliance.

The position requires cultivating strategic partnerships with physicians and service leaders, guiding data collection and analysis, and steering cost control while aligning with organizational goals.