Senior Amazon Connect & Cloud Contact Transformation Lead

Deloitte France; Salt Lake City (UT); On-site; USD 111,000 - 218,000; Full time

Job summary

Deloitte seeks an Amazon Connect Senior Consultant to design, configure, and build contact center capabilities for clients, leading day-to-day delivery with onshore/offshore teams. You will translate requirements into contact flows and integrations while applying AWS best practices for secure, reliable solutions.

You will contribute to testing, releases, and stabilization, guiding clients and project leadership, and supporting proposals as needed.

Qualifications

• Minimum 6+ years in IT/software delivery and 3+ years delivering enterprise contact center or cloud solutions end-to-end.
• 3+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines.
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• Ability to travel up to 50% on average.
• Limited immigration sponsorship may be available.

Responsibilities

• Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic).
• Develop integrations using AWS services (Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM).
• Own technical tasks from design through deployment (estimates, stories, documentation, unit testing).
• Support sprint execution by managing dependencies and unblocking development across teams.
• Contribute to quality via code reviews, standards, monitoring/logging, and defect triage.
• Troubleshoot production issues and support release cutovers and post-go-live stabilization.
• Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed.

Skills

Amazon Connect

Delivery leadership

Travel willingness

Communication skills

Team collaboration

Agile methodologies

Education

Bachelor's degree in Computer Science or Engineering

Tools

AWS

Lex

CRM/ITSM integrations

Job description

Deloitte seeks an Amazon Connect Senior Consultant to design, configure, and build contact center capabilities for clients, leading day-to-day delivery with onshore/offshore teams. You will translate requirements into contact flows and integrations while applying AWS best practices for secure, reliable solutions.

You will contribute to testing, releases, and stabilization, guiding clients and project leadership, and supporting proposals as needed.