Senior AIS Systems Admin & CRM Product Leader

Tulane University; New Orleans (LA); On-site; USD 120,000 - 180,000; Full time

Job summary

Tulane University seeks an Associate Director for Advancement Information Systems (AIS), Systems Administration, to oversee Quest CRM administration. You will manage product lifecycles, collaborate with stakeholders, and ensure scalable CRM solutions that support fundraising and advancement operations.

Responsibilities include building roadmaps, prioritizing features, and coordinating with AIS teams. A strong Salesforce background, communication skills, and experience in agile environments are

Qualifications

• Bachelor’s degree in computer science or related field; Salesforce certs required (Administrator, Platform App Builder, or Business Analyst).
• 5+ years’ experience with Salesforce or enterprise CRM in fundraising/sales environment.
• Preferred: Master’s degree in IS, nonprofit management, or related field.

Responsibilities

• Oversee product lifecycle from discovery to delivery and iteration.
• Develop and maintain long-term roadmaps and short-term operational needs.
• Translate requirements into well-defined user stories and workflows.
• Maintain documentation and validate acceptance criteria for QA/UAT.

Skills

Salesforce

Product lifecycle

Communication

Agile

Stakeholder management

Education

Bachelor’s degree in computer science or related field

Master’s degree (preferred)

Tools

Informatica

Tableau

Apsona

Job description

Tulane University seeks an Associate Director for Advancement Information Systems (AIS), Systems Administration, to oversee Quest CRM administration. You will manage product lifecycles, collaborate with stakeholders, and ensure scalable CRM solutions that support fundraising and advancement operations.

Responsibilities include building roadmaps, prioritizing features, and coordinating with AIS teams. A strong Salesforce background, communication skills, and experience in agile environments are