Advancement Information Systems (AIS) Systems Administration, Associate Director

Tulane University Translational Science Institute; New Orleans (LA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Tulane University Translational Science Institute seeks an Associate Director for Advancement Information Systems to lead the Quest CRM administration and related data tooling, ensuring scalable, user-friendly solutions that meet Advancement’s needs.

You will own the product lifecycle from discovery to delivery, collaborating with internal stakeholders, developers, the data management team, and business analysts to drive adoption and efficiencies across fundraising processes.

Responsibilities

• Oversee administration and management of Quest CRM, an Affiniquest Salesforce-based system.
• Lead the product lifecycle from discovery to delivery and iteration.
• Collaborate with internal stakeholders, developers, data management, and business analysts to deliver scalable, user-friendly tools.

Job description

ADVANCEMENT INFORMATION SYSTEMS (AIS), SYSTEMS ADMINISTRATION, ASSOCIATE DIRECTOR

The AIS, Systems Administration, Associate Director oversees the administration and management of Advancement’s Quest CRM (an Affiniquest CRM built in Salesforce). As a key member of AIS’ Business Analytics Team, this role ensures that the CRM and integrated solutions provide user‑friendly, scalable products and tools to meet and support Advancement’s technical business systems and processes. This role is responsible for the product lifecycle from discovery to delivery and iteration, working closely with internal stakeholders, developers and programmers, the data management team, and business analysts.

Key Performance Indicators for this Role:

• End user feedback
• User adoption of product and features
• Quantifiable efficiencies