Senior Airport Operations & Guest Services Leader

Breeze Airways; Warwick (RI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

HSA with Breeze match

401K with Breeze match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is seeking an Area Manager to lead Guest Services ground activities in the Warwick station. You will drive day-to-day operations, coach a large team and business partners, and uphold safety, security, and Breeze standards.

You will manage budgets, coordinate cross-departmental efforts, and develop strategic plans to achieve industry-leading performance in operations and customer service.

Qualifications

• High school diploma or equivalent
• 5+ years experience in Customer Service or a related area
• 5+ years experience in airport operations and customer service
• 5+ years experience guiding large, diverse business partner teams
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
• Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
• Outstanding leadership capabilities, with ability to guide and motivate
• Able to work flexible hours and be available for emergency response and on short notice
• Must possess and maintain a valid driver's license from the state of your primary residence
• Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
• Must be able to obtain and maintain Ground Security Coordinator certification.

Responsibilities

• Oversee safety programs for Team Members, Guests, and partners at the assigned station
• Hold ground service providers accountable to DOT, FAA, and Breeze guidelines
• Manage and plan station costs and budget for assigned stations
• Conduct station audits and reviews to ensure compliance
• Develop and manages talent, including hiring, coaching, and workforce planning
• Resolve safety and service issues to protect operations and guest experience
• Develop and execute local strategic plans for operations and customer service excellence
• Coordinate with Flight Ops, Inflight Service, and Technical Operations
• Monitor station metrics and ensure performance targets are met
• Prepare for irregular operations and emergency responses
• Ensure adherence to Breeze policies, procedures, and regulatory standards
• Travel as needed to support operations and partner teams

Skills

Leadership

Customer Service

Airport Operations

Regulatory Knowledge

Budget Management

Safety Compliance

Staff Development

Microsoft Office

Education

High school diploma

Job description

Breeze Airways is seeking an Area Manager to lead Guest Services ground activities in the Warwick station. You will drive day-to-day operations, coach a large team and business partners, and uphold safety, security, and Breeze standards.

You will manage budgets, coordinate cross-departmental efforts, and develop strategic plans to achieve industry-leading performance in operations and customer service.