Airport Operations & Guest Services Area Leader

Breeze Airways; Akron (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

Health Savings Account with Breeze EMP

401K with Breeze Employee Match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is seeking an Area Manager to oversee Guest Services and Airport Operations at Akron-Canton. You will lead safety and service standards, manage station operations, and coordinate with Flight Ops, Inflight Service, and Technical Operations.

The role requires 5+ years in airport operations and customer service, strong leadership, and the ability to work flexible hours. You will develop talent, monitor metrics, and ensure regulatory compliance while upholding Breeze values.

Qualifications

• High school diploma or equivalent required.
• 5+ years in Customer Service or related area.
• 5+ years in airport operations and customer service.
• 5+ years guiding large, diverse business partner teams.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong leadership and ability to work under pressure.
• Willing to flexible hours; emergency response readiness.
• Valid driver’s license and ability to obtain SIDA badge.
• Able to pass background check and drug test.
• Authorized to work in the US.
• Knowledge of Airport Operations, Ground Operations, and regulatory agencies.
• Ground Security Coordinator certification capability.

Responsibilities

• Oversee safety programs and safe workplace for team, guests, partners, aircraft, and facilities.
• Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.
• Plan station costs and manage station budget.
• Conduct station audits and regulatory matters.
• Develop and manage area talent, including hiring and coaching.
• Coordinate with Flight Ops, Inflight, Technical Ops across departments.
• Lead local strategic plan for safety and performance.
• Ensure readiness for irregular operations and emergencies.
• Maintain policies and procedures per federal regulations.
• Drive operational efficiency and cost savings.
• Monitor station metrics and performance targets.
• Reflect Breeze brand and safety culture.

Skills

Leadership

Interpersonal communication

Problem solving

Written communication

Verbal communication

Team management

Attention to detail

Travel readiness

Safety culture

Critical thinking

Education

High school diploma

4-year degree or equivalent

Tools

Microsoft Office

Job description

Breeze Airways is seeking an Area Manager to oversee Guest Services and Airport Operations at Akron-Canton. You will lead safety and service standards, manage station operations, and coordinate with Flight Ops, Inflight Service, and Technical Operations.

The role requires 5+ years in airport operations and customer service, strong leadership, and the ability to work flexible hours. You will develop talent, monitor metrics, and ensure regulatory compliance while upholding Breeze values.