Senior AI UX Design Lead for Enterprise Products

Vertex Pharmaceuticals LLC; Boston (MA); Hybrid; USD 178,000 - 266,000; Full time

Job summary

Vertex Pharmaceuticals is seeking an Associate Director, AI UX Design to lead user discovery and end-to-end experience design for AI-enabled products supporting Commercial, Medical Affairs, and External Affairs across US and international markets.

You will translate insights into intuitive, accessible, trustworthy product experiences, partnering with engineering, data science, product, analytics, and adoption teams to ensure feasible, measurable, and continuously improved designs.

Qualifications

• Bachelor's degree in interaction design, HCI, UX design, design research, psychology, cognitive science, or a related discipline.
• Typically requires 8 years of experience in UX, product design, service design, user research, or related field.
• Experience conducting user discovery and delivering complex enterprise digital products from concept through implementation.

Responsibilities

• Plan and conduct user discovery through interviews, observation, workshops, surveys, usability studies, and feedback analysis.
• Synthesize research into insights, user groups, journey maps, workflow models, and design principles.
• Partner with product owners and stakeholders to frame problems, test assumptions, define outcomes, and inform roadmaps.
• Design end-to-end workflows for AI-assisted, conversational, and decision-support experiences.
• Create sketches, wireframes, prototypes, interface designs, and specifications.

Skills

User research

UX strategy

Interaction design

Prototyping

Collaboration

Communication

Education

Bachelor's degree in interaction design, HCI, UX design, design research, psychology, cognitive science, or related discipline

Tools

Design tools (Figma/Sketch/Adobe XD)

Job description

Vertex Pharmaceuticals is seeking an Associate Director, AI UX Design to lead user discovery and end-to-end experience design for AI-enabled products supporting Commercial, Medical Affairs, and External Affairs across US and international markets.

You will translate insights into intuitive, accessible, trustworthy product experiences, partnering with engineering, data science, product, analytics, and adoption teams to ensure feasible, measurable, and continuously improved designs.