AI UX Design Leader - Associate Director

MFS Investments; Boston (MA); Hybrid; USD 178,000 - 266,000; Full time

Benefits offered by this job

Annual bonus and equity awards

Medical, dental and vision benefits

Generous paid time off

Job summary

Vertex Pharmaceuticals seeks an Associate Director, AI UX Design to lead user discovery and end-to-end experience design for AI-enabled products across US and international markets. You will translate user insights into intuitive, accessible experiences while aligning with cross-functional teams in a hybrid work environment.

The role requires a strong foundation in user-centered design, design research, and complex enterprise digital product delivery, with 8+ years of relevant experience and a

Qualifications

• Bachelor’s degree in interaction design, HCI, UX design, design research, psychology, cognitive science, or a related discipline.
• Typically requires 8 years of experience in UX, product design, service design, user research, interaction design, or a related field, or equivalent education and experience.
• Experience conducting user discovery and delivering complex enterprise digital products from concept through implementation is required.

Responsibilities

• Plan and conduct user discovery through interviews, observation, workshops, surveys, usability studies, and feedback and usage analysis.
• Synthesize research into insights, user groups, journey maps, workflow models, design principles, and prioritized experience opportunities.
• Partner with product owners and business stakeholders to frame problems, test assumptions, define outcomes, and inform strategy and roadmap decisions.
• Design end-to-end workflows and interaction models for AI-assisted, conversational, decision-support, and agent-based experiences.
• Create sketches, wireframes, prototypes, interface designs, and specifications to communicate and implement the intended experience.
• Plan and conduct concept and usability testing with representative users across U.S. and international markets.
• Design transparency, user control, review, escalation, correction, and error-recovery mechanisms for AI-enabled experiences.
• Partner with engineering, architecture, data science, product, analytics, and adoption teams to ensure designs are feasible, measurable, and continuously improved.
• Apply design systems and define reusable AI experience patterns that address accessibility, localization, device, channel, role, and market needs.
• Define and monitor experience measures such as task success, usability, user confidence, satisfaction, adoption, and friction.

Skills

User-centered design

Design thinking

Research

Information architecture

Prototyping

Usability testing

AI experience considerations

Accessibility

Localization

Design systems

Communication of research findings

Collaboration with stakeholders

Education

Bachelor’s degree in interaction design, HCI, UX design, design research, psychology, cognitive science, or related discipline

Job description

Vertex Pharmaceuticals seeks an Associate Director, AI UX Design to lead user discovery and end-to-end experience design for AI-enabled products across US and international markets. You will translate user insights into intuitive, accessible experiences while aligning with cross-functional teams in a hybrid work environment.

The role requires a strong foundation in user-centered design, design research, and complex enterprise digital product delivery, with 8+ years of relevant experience and a