Senior AI UX Design Director - Hybrid, Enterprise Biotech

Vertex Pharmaceuticals Inc (US); Boston (MA); Hybrid; USD 178,000 - 266,000; Full time

Benefits offered by this job

Hybrid work arrangement

On-site option

Job summary

Vertex Pharmaceuticals Inc. is seeking an Associate Director, AI UX Design to lead end-to-end user discovery and experience design for AI-enabled products across Commercial, Medical Affairs, and External Affairs in the US and international markets.

You will shape user research, design strategies, and end-to-end experiences, collaborating with product owners, business stakeholders, and cross-functional teams to deliver intuitive, accessible, and trustworthy interfaces that drive adoption and

Qualifications

• 8+ years of experience in UX design, product design, service design, or user research.
• Experience conducting user discovery and delivering complex enterprise digital products from concept through implementation.

Responsibilities

• Plan and conduct user discovery through interviews, observation, workshops, surveys, usability studies and feedback/usage analysis.
• Synthesize research into insights, user groups, journey maps, workflow models and design principles.
• Frame problems with stakeholders, define outcomes, and inform strategy/roadmap decisions.
• Design end-to-end workflows and interaction models for AI-enabled experiences.
• Create sketches, wireframes, prototypes, interface designs, and specifications.
• Plan and conduct concept and usability testing with users in US and international markets.
• Define transparency, user control, review, escalation, correction, and error-recovery mechanisms for AI-enabled experiences.
• Collaborate with engineering, data science, product, analytics, and adoption teams to ensure feasible, measurable, and improved designs.
• Apply design systems and reusable AI experience patterns addressing accessibility, localization, device, channel, role, and market needs.
• Define and monitor experience measures such as task success, usability, user confidence, satisfaction, adoption, and friction.

Skills

User-centered design

Design thinking

Research

Interaction design

Information architecture

Prototyping

Usability testing

Accessibility

Localization

Education

Bachelor’s degree in interaction design, HCI, UX design, design research, psychology, cognitive science, or a related discipline

Job description

Vertex Pharmaceuticals Inc. is seeking an Associate Director, AI UX Design to lead end-to-end user discovery and experience design for AI-enabled products across Commercial, Medical Affairs, and External Affairs in the US and international markets.

You will shape user research, design strategies, and end-to-end experiences, collaborating with product owners, business stakeholders, and cross-functional teams to deliver intuitive, accessible, and trustworthy interfaces that drive adoption and