Senior AI Tooling Engineer for Internal Platforms

Segment (Twilio); San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Plaid is transforming how teams work with AI by building internal tooling that empowers non-engineering groups. As a Senior Software Engineer on Intelligent Tooling, you will own the product and platform layer for internal tools, ensuring safe, maintainable systems and scalable automation.

You will partner with Security, Infrastructure, and internal stakeholders to ship reliable production systems and shape the surface of AI-powered internal applications.

Qualifications

• 5+ years of professional software engineering experience.
• Experience building internal tools, platforms, or workflow software.
• Strong product judgment and communication in ambiguous spaces.
• Hands-on experience using AI-powered development tools, agents, or automation.
• Strong builder mindset; comfortable creating the first version of a product surface that does not yet have a clear industry template.

Responsibilities

• Design, build, and operate internal tools and platform capabilities for high-leverage non-engineering workflows.
• Translate ambiguous internal pain points into simple, durable software products.
• Define platform constraints for auth, runtime, storage, deployment, and maintenance so internal tools are safe for broader use.
• Build with strong product judgment, balancing flexibility with clear boundaries between what belongs in Retool, Scaffold, and a new AI-native internal tool surface.
• Partner with Security, Infrastructure, and internal stakeholder teams to ship systems that are reliable in production.
• Own systems end-to-end, including implementation, rollout, support, and iterative improvement.

Skills

5+ years engineering

Production systems

Internal tools

AI-powered tools

Product judgment

Ambiguity communication

Builder mindset

Tools

AI tools

Job description

Plaid is transforming how teams work with AI by building internal tooling that empowers non-engineering groups. As a Senior Software Engineer on Intelligent Tooling, you will own the product and platform layer for internal tools, ensuring safe, maintainable systems and scalable automation.

You will partner with Security, Infrastructure, and internal stakeholders to ship reliable production systems and shape the surface of AI-powered internal applications.