Senior AI Support & Enablement Engineer

Troweprice; Baltimore (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

T. Rowe Price is seeking a technical professional to support the build-out and operation of an enterprise AI platform.

You will manage integrations with vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce) and provide day-to-day AI user support, including L2/L3 escalation. Responsibilities include configuring connectors (SSO/SCIM/RBAC), maintaining guardrails, running triage, creating runbooks, and partnering with vendor teams.

Qualifications

• 2+ years in integration/platform engineering or similar.
• Experience with SSO/SAML/OIDC and SCIM provisioning.
• Exposure to API integrations and API gateways like Apigee.
• Familiarity with AI platform administration (MS 365 Copilot, ChatGPT Enterprise, etc.).
• Understanding of agentic AI risk and guardrail design.
• Experience with observability and SaaS/cloud FinOps.

Responsibilities

• Build, configure, and maintain enterprise AI connectors and integration points including SSO/SCIM/RBAC.
• Help implement and operate control plane guardrails for agentic capabilities.
• Provide L2/L3 support for platform defects and escalate to senior engineers.
• Deliver Tier 1-2 AI support and maintain knowledge bases/runbooks.
• Deliver user enablement: onboarding, guides, and adoption guidance.
• Act as day-to-day contact for high-touch groups, with regular check-ins and escalations.
• Support BOT handoffs with runbooks, telemetry, and data controls.
• Ensure provisioning/delig provisioning and proper access governance.

Skills

SSO/SAML/OIDC

SCIM provisioning

RBAC design

API integration

Apigee

Microsoft Graph

Observability

L2/L3 support

Vendor collaboration

Tools

Office 365 Admin Center

Job description

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business . With a career at the firm, y ou can expect opportunities to create real impact at work and in your community. Y ou'll enjoy resources to support your career path, a s well as compensation , benefits , and flexibility to enrich your life. Here, you'll find a collaborative culture that respect s and valu e s differences and colleagues who share a spirit of generosity .

Join us for the opportunity to g row and make a difference in ways that matter to you .

Role Summary

This person will support the technical build-out and operation of enterprise AI platform integrations - identity, connectors, and control-plane guardrails - across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), deliver day-to-day AI user support and enablement, including relationship support for high-touch groups, and serve as L2/L3 support for platform and connector defects, escalating complex issues to the Lead.

Responsibilities

• Build, configure, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations
• Help implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection
• Serve as L2/L3 technical support for platform defects, connector failures, and model/runtime issues raised by Tier 0-1 support, escalating complex issues to senior engineers
• Provide Tier 1-2 AI support: triage, troubleshoot, and resolve user requests and incidents, and create and maintain knowledge base articles and runbooks
• Deliver user enablement: onboarding, training sessions, how-to guides, and adoption guidance, and relay recurring issues and feedback to the Lead
• Serve as day-to-day point of contact for assigned high-touch groups: provide responsive, high-quality support, join regular check-ins led by the Lead, capture needs and feedback, and raise escalations and priority issues to the Lead
• Support Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate
• Execute provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration
• Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements
• Assist in evaluating vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed
• Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation
• Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements

Qualifications

Required:

• 2+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration
• Working knowledge of SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms
• Exposure to integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns
• Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging
• Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design
• Familiarity with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms
• Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts
• Comfortable working as an L2/L3 support point and partnering with vendor support teams
• Clear communication and a service mindset, with the ability to build working relationships and support senior business users with guidance

Preferred:

• Experience in financial services or another highly regulated industry

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for