Senior AI Support & Enablement Engineer

T. Rowe Price Hong Kong; Baltimore (MD); Hybrid; USD 87,000 - 148,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility

Hybrid work schedule

Health and wellness benefits

Paid time off

Job summary

T. Rowe Price is seeking a technical professional to support the build-out and operation of enterprise AI platform integrations across vendors such as Microsoft, OpenAI, Anthropic, and more.

You will deliver day-to-day AI user support, serve as L2/L3 escalation, and develop runbooks and knowledge base articles to enable teams. Your role involves building connectors, implementing control-plane guardrails, and delivering onboarding and adoption guidance for high-touch groups, while coordinating

Qualifications

• 2+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration.
• Experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms.
• Familiarity with AI platform administration and observability tooling.

Responsibilities

• Build, configure, and maintain enterprise AI connectors and integration points across vendors.
• Help implement guardrails for agentic capabilities and manage registry, controls, logging, and telemetry.
• Provide L2/L3 support for platform defects and model/runtime issues; triage and resolve user requests.
• Create knowledge base articles, runbooks, and onboarding materials; deliver user enablement sessions.
• Maintain provisioning, entitlement hygiene, and vendor admin configuration.

Skills

SSO/SAML/OIDC

SCIM provisioning

RBAC design

APIs / API gateways

Microsoft Graph

Observability

Tools

Apigee

Job description

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.Join us for the opportunity to grow and make a difference in ways that matter to you.Role SummaryThis person will support the technical build-out and operation of enterprise AI platform integrations — identity, connectors, and control-plane guardrails — across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), deliver day-to-day AI user support and enablement, including relationship support for high-touch groups, and serve as L2/L3 support for platform and connector defects, escalating complex issues to the Lead.ResponsibilitiesBuild, configure, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrationsHelp implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collectionServe as L2/L3 technical support for platform defects, connector failures, and model/runtime issues raised by Tier 0–1 support, escalating complex issues to senior engineersProvide Tier 1–2 AI support: triage, troubleshoot, and resolve user requests and incidents, and create and maintain knowledge base articles and runbooksDeliver user enablement: onboarding, training sessions, how-to guides, and adoption guidance, and relay recurring issues and feedback to the LeadServe as day-to-day point of contact for assigned high-touch groups: provide responsive, high-quality support, join regular check-ins led by the Lead, capture needs and feedback, and raise escalations and priority issues to the LeadSupport Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operateExecute provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configurationMaintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirementsAssist in evaluating vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as neededContribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentationSupport platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirementsQualificationsRequired:2+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administrationWorking knowledge of SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platformsExposure to integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patternsFamiliarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance loggingUnderstanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail designFamiliarity with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platformsAbility to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifactsComfortable working as an L2/L3 support point and partnering with vendor support teamsClear communication and a service mindset, with the ability to build working relationships and support senior business users with guidancePreferred:Experience in financial services or another highly regulated industryFINRA RequirementsFINRA licenses are not required and will not be supported for this role.Work FlexibilityThis role is eligible for hybrid work, with up to three days per week from home.Base Salary RangesPlease review the job posting for the location of this specific opportunity.$87,000.00 - $148,000.00 for the location of: Maryland, Colorado, Washington and remote workers$95,500.00 - $163,000.00 for the location of: Washington, D.C.$108,000.00 - $185,000.00 for the location of: New York, CaliforniaPlacement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.Commitment to Diversity, Equity, and InclusionAt T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.BenefitsWe value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.Featured employee benefits to enrich your life:Competitive compensationAnnual bonus eligibilityA generous retirement planHybrid work scheduleHealth and wellness benefits, including online therapyPaid time off for vacation, illness, medical appointments, and volunteering daysFamily care resources, including fertility and adoption benefitsLearn more about our benefits.T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.