Senior AI Solutions Engineer - Remote Automation Lead

Brightree; Peachtree Corners (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Brightree in Peachtree Corners, Georgia is looking for a Senior AI Solutions Engineer to enhance the AI capabilities in customer support operations. The ideal candidate will have a proven track record in applying AI in practical environments, focusing on improving efficiency and customer experience.

This role demands hands-on experience with enterprise AI platforms, including Salesforce Agentforce, and strong technical skills to troubleshoot and optimize AI-driven processes. Join a forward-thinking team committed to delivering intelligent customer support solutions.

Qualifications

• Demonstrated experience applying AI in a live operational environment.
• Hands-on experience with enterprise AI platforms including configuration and optimization.
• Strong understanding of system workflows and integrations.

Responsibilities

• Partner with support management to identify and execute automation opportunities.
• Monitor and optimize AI agent performance using analytics.
• Document configurations and best practices of AI solutions.

Skills

AI Application

Automation

Integrating AI Solutions

Salesforce Agentforce

Critical Thinking

Education

Bachelor’s degree in Computer Science, Engineering, or Data

Tools

Salesforce Agentforce

Data360

Job description

Brightree in Peachtree Corners, Georgia is looking for a Senior AI Solutions Engineer to enhance the AI capabilities in customer support operations. The ideal candidate will have a proven track record in applying AI in practical environments, focusing on improving efficiency and customer experience.

This role demands hands-on experience with enterprise AI platforms, including Salesforce Agentforce, and strong technical skills to troubleshoot and optimize AI-driven processes. Join a forward-thinking team committed to delivering intelligent customer support solutions.