Senior AI Solutions Engineer – Customer Support Automation

Brightree

United States

Remoto

USD 140.000 - 190.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Brightree is seeking a Senior AI Solutions Engineer to drive automation and AI-powered capabilities across Customer Support. You will translate business needs into scalable AI solutions, optimize workflows, and deliver measurable impact.

You will partner with support management to identify opportunities, configure AI tools, monitor performance, and ensure reliability in production, while promoting self-service and data-driven decision making.

Competenze

Hands-on experience applying AI, automation, or advanced technologies in live operational environments.
Experience with enterprise AI platforms and production monitoring.
Experience operating within governance models, quality thresholds, and risk management.
Salesforce Agentforce Certification.
Strong understanding of system workflows, integrations, and data‑driven decision making.

Mansioni

Identify automation opportunities with support management and execute at scale.
Configure, implement, and optimize AI‑driven capabilities across Customer Support.
Support testing, validation, and iteration of AI solutions for production reliability.
Act as a hands‑on SME to improve AI‑enabled support workflows.
Monitor performance using analytics/QA tools and adjust based on results.