Senior AI Solutions Engineer - Production Agents & ROI

Inspira Financial; Oak Brook (IL); Remote; USD 180,000 - 230,000; Full time

Job summary

Inspira Financial is seeking a Senior AI Software Engineer to report to the Sr. Director, AI Center of Excellence, within the Technology Department.

You will embed with business teams across Health & Benefits, Retirement & Wealth, operations, contact center, finance, HR, marketing, sales, and engineering to identify AI opportunities, define requirements, build prototypes, and ship governed AI agents into production.

Responsibilities

• Embed within business teams across Health & Benefits, Retirement & Wealth, operations, contact center, finance, HR, marketing, sales, and engineering to identify work that is repetitive, automatable, or bottlenecked.
• Translate and communicate a business need into a written solution statement, success criteria, data requirements, and a documented recommendation on whether AI is the appropriate solution.
• Build working prototypes to validate feasibility before committing to a full build.
• Scope each opportunity appropriately, determining whether the right solution is a single-purpose agent, an automated workflow, a multi-tier agent system, or an existing approved vendor capability.
• Build production agents and automations on approved enterprise platforms, including assistant and agent frameworks, low-code workflow automation, document intelligence, conversational and agent-assist capabilities, and natural language analytics.
• Design multi-tier agent systems where an orchestration layer routes to specialized agents with scoped tools, defined boundaries, and a clean handoff to a human.
• Integrate with business systems through approved connectors and MCP servers and support the approval process for new connectors when a use case requires one.
• Hand off completed builds with documentation, a runbook, a named owner, and a business user able to operate the solution independently.
• Baseline process performance prior to each build, capturing cycle time, volume, error and rework rates, handle time, and cost per unit as applicable.
• Instrument deployed agents so that value is measured continuously rather than asserted once at launch.
• Report outcomes honestly, including builds that did not deliver value and the resulting lessons learned.
• Apply an ISO/IEC 42001 governance mindset to every build, including defined purpose, risk classification, data handling, human oversight, and evidence that controls operated as intended.
• Define and implement governance, security, and compliance telemetry for each agent, covering tool calls, scope adherence, escalation and override rates, data access, output quality, and cost.
• Build monitoring and alerting so drift, boundary violations, and unexpected spend are surfaced to an owner.
• Operate within the AI Governance Committee process and the AI Acceptable Use Policy.
• Report business team needs, governance friction points, recurring patterns, and tooling gaps back to the AI Center of Excellence.
• Convert repeat builds into reusable patterns, templates, and starter kits for use by other consultants and delivery teams.
• Run enablement sessions and working labs to raise AI fluency within the business teams this role supports.
• Perform other duties as assigned.

Job description

Inspira Financial is seeking a Senior AI Software Engineer to report to the Sr. Director, AI Center of Excellence, within the Technology Department.

You will embed with business teams across Health & Benefits, Retirement & Wealth, operations, contact center, finance, HR, marketing, sales, and engineering to identify AI opportunities, define requirements, build prototypes, and ship governed AI agents into production.