Senior AI Service Delivery Lead

nscaleoperationsukltd; Georgia; On-site; USD 120,000 - 180,000; Full time

Job summary

Nscale Operations UK Ltd is seeking a Senior Service Delivery Manager to oversee end-to-end service delivery for major AI customers. You will partner with customer operations, engineering, and IT leadership to drive service health, governance, and continuous improvement.

The role involves leading quarterly business reviews, managing complex escalations, and championing data-driven improvements to maximize uptime and customer value. Strong communication and enterprise experience are essential.

Qualifications

• 5+ years in a customer-facing technical role such as TAM, SDM, Solutions Engineer or Technical Consultant.
• Strong cloud infrastructure knowledge and troubleshooting skills.
• Experience managing enterprise customer relationships and executive reviews.
• Familiarity with ITIL or similar service-management practices.

Responsibilities

• Be the customer's operational advisor and primary point of contact for assigned accounts.
• Lead QBRs, track SLA performance, and coordinate cross-team responses to incidents.
• Own service health, risk management, and continuous improvement initiatives.
• Drive expansion opportunities and partner with Sales on renewals.
• Represent customer needs internally and contribute to internal playbooks and training.

Skills

Customer-facing experience

Cloud infrastructure knowledge

ITIL familiarity

Executive-level reviews

Strong communication

Education

Bachelor's degree in CS/IS

Tools

Jira

Analytics platforms

Operational data tools

Job description

Nscale Operations UK Ltd is seeking a Senior Service Delivery Manager to oversee end-to-end service delivery for major AI customers. You will partner with customer operations, engineering, and IT leadership to drive service health, governance, and continuous improvement.

The role involves leading quarterly business reviews, managing complex escalations, and championing data-driven improvements to maximize uptime and customer value. Strong communication and enterprise experience are essential.