Senior AI Program Manager Workplace Services

Charles Schwab; Phoenix (AZ); On-site; USD 120,000 - 165,000; Full time

Job summary

Charles Schwab is seeking an AI Program Manager to lead execution of Workplace Services' AI strategy across employee‑facing and client‑facing initiatives. You will partner with senior leaders to turn AI strategy into action, drive cross‑functional execution, and accelerate responsible AI adoption.

Ideal candidates have AI fluency, strong communication, and the ability to align diverse stakeholders. The role is on-site four days a week in Phoenix, AZ, with opportunities to influence technology,

Qualifications

• 5+ years of program, project, or business management experience leading cross-functional initiatives.
• Strong process improvement and business transformation skills.
• AI fluency and hands-on experience building AI solutions.
• Ability to build relationships, create alignment, and drive commitments across diverse stakeholders.
• Strong executive communication and presentation skills.
• Demonstrated ability to navigate ambiguity and drive outcomes in a complex organization.
• Experience facilitating meetings, workshops, and decision-making forums.
• Strong organizational skills with a bias for action, ownership, and accountability.
• Preferred: Financial services experience.

Responsibilities

• Drive AI program execution across Workplace by leading cross-functional initiatives and ensuring delivery aligned with priorities.
• Build partnerships across Workplace Services and AI strategy, technology, risk, and compliance teams.
• Influence without authority, navigate competing priorities, and build consensus among diverse stakeholders.
• Proactively manage follow-ups, risks, dependencies, and action items; drive accountable progress.
• Facilitate meetings and workshops that yield clear decisions and owner‑ship.

Skills

Program management

Cross-functional leadership

AI fluency

Executive communication

Stakeholder alignment

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Applicants must be authorized to work in the United States on a full-time basis without employer sponsorship, now or in the future.

We believe in the importance of in-office collaboration and fully intend for the selected candidate to work on site 4 days per week in one of the specified locations.

We are seeking a highly motivated AI Program Manager to help lead execution of Workplace Services' AI strategy across both employee-facing and client-facing initiatives. You will partner closely with the Director of Workplace AI Strategy & Initiatives to turn AI strategy into action, drive cross-functional execution, build organizational momentum, and accelerate responsible AI adoption across the business.

You should be able to demonstrate passion for AI and have a continuous improvement mindset to drive improvements. You should be comfortable experimenting and building with AI tools and have an active interest in emerging AI capabilities. You should have a keen eye to understand existing processes and identify pain points or frictions.

What You'll Do

Drive AI Program Execution across Workplace

• Drive execution and accountability across multiple AI initiatives. Ensure initiatives move from concept to delivery while maintaining alignment with strategic priorities
• Build and sustain strong partnerships across Workplace Services (e.g. Digital, Risk, L&D), AI strategy, technology, digital, risk, compliance, marketing and communications teams
• Influence without authority, navigate competing priorities, and build consensus across diverse stakeholder groups
• Drive accountability by proactively managing follow-ups, risks, dependencies, and action items
• Facilitate meetings and workshops that result in clear decisions, ownership, and next steps

Drive Executive and Stakeholder Communications

• Prepare broad AI program updates and communications for WS employees
• Support creation of executive presentations and leadership updates; e.g. steering committee execution and materials
• Support creation of AI-specific client-facing materials and oversee process to answer client due diligence questions

Build a pipeline of internal AI opportunities and accelerate AI adoption

• Build and prioritize a pipeline of internal AI transformation opportunities based on business value, feasibility, risk, and strategic alignment
• Lead AI-enabled internal initiatives from concept and experimentation through implementation, scale, and sustained use
• Foster an AI-enabled culture through advocacy, education, and best‑practice sharing
• Build and grow the Workplace Services AI Champion network.
• Partner with leaders to identify adoption opportunities and barriers

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• 5+ years of program, project, or business management experience leading cross-functional initiatives
• Strong process improvement and business transformation skills
• AI fluency and real hands‑on experience with building solutions with AI
• Ability to build relationships, create alignment, and drive commitments across diverse stakeholders
• Strong executive communication and presentation skills
• Demonstrated ability to navigate ambiguity and drive outcomes in a complex organization
• Experience facilitating meetings, workshops, and decision‑making forums
• Strong organizational skills with a bias for action, ownership, and accountability

Preferred Qualifications

• Financial services experience

In addition to the salary range, this role is also eligible for bonuses or incentive opportunities.

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What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance