Senior AI Platform SRE - Reliability for AI Agents (Remote)

Xplor Education; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Paid Parental Leave

Volunteer days (#GiveBackDays)

Diversity & Inclusion initiatives

Free mental health support

Flexible working arrangements

Job summary

Xplor Education is seeking an experienced Site Reliability Engineer to own the production reliability of our AI-enabled agent platform. You will define SLOs, guardrails and cost controls while managing AWS infrastructure and data stores for a multi-tenant SaaS used by education-related services.

You will build observability with Datadog and OpenTelemetry, implement robust backup/recovery, and drive incident response with blameless reviews. Fully remote across the U.S.

Qualifications

• 7+ years in SRE, DevOps or platform engineering in production
• Strong AWS experience and Terraform at scale (Spacelift, Terraform Cloud, Atlantis or similar)
• Experience building SLO-based alerting and observability with Datadog or similar tools, ideally with OpenTelemetry
• Track record of leading incidents calmly and turning post-incident reviews into lasting fixes
• Hands-on PostgreSQL operations: backups, point-in-time recovery, performance tuning and upgrades
• Production-quality coding skills for automation and tooling
• Least-privilege mindset and disciplined use of AI tools

Responsibilities

• Define SLOs and error budgets for agent APIs, streaming and background work
• Own the platform's AWS infrastructure (ECS on Fargate, Aurora PostgreSQL, Redis) as Terraform delivered through Spacelift
• Build observability in Datadog and OpenTelemetry
• Make data stores resilient with tested backups, restores, failover and DR targets
• Build resilience into the model layer with quota and rate-limit management
• Protect the platform with per-tenant quotas, isolation and circuit breakers
• Lead incident response and blameless post-incident reviews
• Make deployments safe by default for product teams
• Track and reduce cloud and model spend

Skills

SRE experience

AWS

Terraform

Datadog

OpenTelemetry

PostgreSQL

Incident response

Tools

Spacelift

Terraform Cloud

Atlantis

pgvector

Aurora PostgreSQL

Redis

Job description

Xplor Education is seeking an experienced Site Reliability Engineer to own the production reliability of our AI-enabled agent platform. You will define SLOs, guardrails and cost controls while managing AWS infrastructure and data stores for a multi-tenant SaaS used by education-related services.

You will build observability with Datadog and OpenTelemetry, implement robust backup/recovery, and drive incident response with blameless reviews. Fully remote across the U.S.