Senior AI Platform Engineer — Reliability & AI Ops

Royper Royco LLC; Northern (KY); Hybrid; USD 104,000 - 156,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible PTO

Career development opportunities

Job summary

OneTrust in Atlanta, GA is seeking a Senior AI Systems Engineer to join the AI Center of Excellence. This role focuses on maintaining the operational health of AI platforms, integrations, and solutions to ensure reliability and security as adoption grows.

You will own day-to-day administration of platforms like Glean, Claude, Copilot Studio, Power Platform, and Microsoft 365 Copilot, coordinating testing, deployments, and incident responses while optimizing performance and cost.

Qualifications

• BA/BS in Computer Science, Information Science, Engineering, or related field.
• 5+ years of relevant experience in technical operations, platform administration, systems integration, automation, AI technologies, or SaaS administration.
• Hands-on experience with enterprise AI, automation, integration, or SaaS platforms.
• Working knowledge of APIs, OAuth, service accounts, webhooks, connectors, authentication, and permissions.
• Experience supporting production technology environments and coordinating changes across environments.
• Strong troubleshooting and incident-management skills, including root-cause analysis and clear communication.
• Experience with monitoring platform health, usage, and cost trends.

Responsibilities

• Own day-to-day administration support for AI platforms across sandbox, development, QA, and production environments.
• Configure, maintain, and monitor connectors, indexing, authentication, and performance for reliable AI experiences.
• Provide first-line support for issues; diagnose and escalate as appropriate.
• Execute and coordinate migrations of agents, connectors, and related resources across environments.
• Coordinate testing, UAT, deployment validation, and release readiness for feature enablement.
• Triage AI incidents and conduct root-cause analysis for outages and failures.
• Monitor usage and cost trends; produce reports and implement guardrails.

Skills

APIs & OAuth

Incident management

Platform administration

Monitoring & cost tracking

Communication & documentation

Education

BA/BS in Computer Science, Information Science, Engineering

Tools

Glean

Claude

Copilot Studio

Power Platform

Microsoft 365 Copilot

Job description

OneTrust in Atlanta, GA is seeking a Senior AI Systems Engineer to join the AI Center of Excellence. This role focuses on maintaining the operational health of AI platforms, integrations, and solutions to ensure reliability and security as adoption grows.

You will own day-to-day administration of platforms like Glean, Claude, Copilot Studio, Power Platform, and Microsoft 365 Copilot, coordinating testing, deployments, and incident responses while optimizing performance and cost.