Senior AI/ML Engineer for Customer Support Systems

Google Inc.; Sunnyvale (CA); On-site; USD 147,000 - 210,000; Full time

Job summary

Google Inc. is seeking a Software Engineer III for the gUP Customer Support team to drive AI/ML features and ship scalable solutions. You will contribute to design, development, testing, deployment and maintenance of software systems focused on user voice model serving and ML-based support needs.

The role emphasizes collaboration across engineering, product, and UX in an agile environment. You will work on a proactive gUP team building AI assistant capabilities and continuous improvement of

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in software development in Java and TypeScript, including programming, coding, design, and debugging, or 1 year of experience with an advanced degree.
• 2 years of experience integrating machine learning models in production environments.
• 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging).
• 1 year of experience collaborating with cross-functional engineering teams to produce documentation for external technical audiences.

Responsibilities

• Design, develop, test, deploy and maintain large software systems for user voice model serving and other ML based support needs.
• Prototype and build features and solutions in a changing environment.
• Collaborate closely with Engineering, Product Management, and UX to complete tasks end-to-end with minimal guidance from executive leads, and influence product requirements.
• Manage individual and project priorities, deadlines and deliverables. Review code developed by other engineers and provide feedback to ensure best practices.
• Be a part of 24x7 support rotation with strict service level objectives (SLOs).

Skills

Mentoring junior engineers

Cross-functional collaboration

Documentation for external audiences

Education

Bachelor's degree or equivalent practical experience

Tools

Java

TypeScript

Python

C++

ML infrastructure

Job description

Google Inc. is seeking a Software Engineer III for the gUP Customer Support team to drive AI/ML features and ship scalable solutions. You will contribute to design, development, testing, deployment and maintenance of software systems focused on user voice model serving and ML-based support needs.

The role emphasizes collaboration across engineering, product, and UX in an agile environment. You will work on a proactive gUP team building AI assistant capabilities and continuous improvement of