Senior AI-First CX/UX Researcher

Wolters Kluwer; Coppell (TX); Hybrid; USD 86.000 - 149.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid parental leave

Vacation time

Tuition assistance

Zusammenfassung

Wolters Kluwer - Financial Services Solutions is seeking a Senior CX/UX Researcher to lead advanced user research initiatives for AI-first tax and accounting workstreams. You will drive study design, synthesize insights, and influence product strategy across CX/UX and DXG teams.

You will partner with designers, PMs, and engineers to translate research into actionable roadmaps, and you will present executive-ready findings while advancing agentic workflows and AI-enabled solutions.

Qualifikationen

• Lead and design complex user research programs aligned with product strategy.
• Communicate insights with executives and cross-functional teams.
• Experience in AI/Agentic workflows for product development.

Aufgaben

• Lead, design, and execute user research studies delivering business value.
• Merge qualitative and quantitative data using mixed methodologies.
• Present findings to senior stakeholders and executives with actionable guidance.
• Collaborate with designers, PMs, and engineers to shape roadmaps.
• Document insights in centralized repositories and evolve personas/journeys.

Kenntnisse

Research leadership

Data analysis

Report writing

Presentation skills

Cross-functional leadership

AI familiarity

Agentic workflows

Ausbildung

Bachelor's degree in Design/UX

Master’s degree preferred

Tools

Great Question

UserZoom

Pendo

Jobbeschreibung

Wolters Kluwer - Financial Services Solutions is seeking a Senior CX/UX Researcher to lead advanced user research initiatives for AI-first tax and accounting workstreams. You will drive study design, synthesize insights, and influence product strategy across CX/UX and DXG teams.

You will partner with designers, PMs, and engineers to translate research into actionable roadmaps, and you will present executive-ready findings while advancing agentic workflows and AI-enabled solutions.