Senior AI FinOps Analyst - AI Cost Governance

ServiceNow; California; On-site; USD 176,000 - 308,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Family leave programs

Job summary

ServiceNow is seeking a Staff FinOps Analyst to drive financial accountability and optimization across AI spend. You will partner with engineering, cloud finance leadership, and providers to govern AI investments and establish cost controls.

The role requires deep AI infrastructure literacy, data-driven governance, and cross-functional leadership, with the ability to engage VP-level stakeholders confidently.

Qualifications

• 8 years of related experience with a Bachelor's degree; or 6years and a Master's degree; or a PhD with 3years experience; or equivalent experience.
• Strong working knowledge of LLM pricing models, multi-cloud AI services (AWS Bedrock, Azure OpenAI, GCP Vertex AI), and AI cost optimization levers.
• Proficiency in data analysis using SQL and/or Python to build KPI frameworks,identifyusage anomalies, and communicate findings through data visualization.
• Hands-on experience with multi-cloud cost governance across AWS, Azure, and GCP, including budget management, alerting, tagging, and billing API familiarity.

Responsibilities

• Define, track, and systematically review AI cost and usage KPIs; identify anomalies and outliers signaling potential waste, misuse, or optimization opportunities.
• Design and operate an anomaly detection framework to surface high AI usage across models and skills teams, and engage engineering to investigate and remediate.
• Quantify, prioritize, and propose cost optimization opportunities—evaluating levers like PTU vs. pay-as-you-go, model tiering, context reduction, and caching.
• Design preventive governance controls so cost anomalies and overruns are prevented from recurring.
• Define and implement AI spend guardrails with cloud and LLM providers: budgets, alerts, commitment structures, rate accuracy.
• Coordinate the AI FinOps governance program across engineering, finance, and cloud provider relationships with documented standards.
• Prepare and deliver VP-level reporting on AI cost trends, optimization progress, and forecasts.
• Operate as a self-starter and program owner, driving workstreams to completion with minimal direction.

Skills

AI cost management

data analysis

SQL

Python

multi-cloud cost governance

stakeholder management

executive presentation

self-directed

Education

Bachelor’s degree in a quantitative field

Master’s degree

PhD with 3 years experience

Tools

Azure Cost Management

AWS Budgets

GCP Billing controls

Billing APIs

Job description

ServiceNow is seeking a Staff FinOps Analyst to drive financial accountability and optimization across AI spend. You will partner with engineering, cloud finance leadership, and providers to govern AI investments and establish cost controls.

The role requires deep AI infrastructure literacy, data-driven governance, and cross-functional leadership, with the ability to engage VP-level stakeholders confidently.