Senior AI FinOps Analyst

ServiceNow; Santa Clara (CA); On-site; USD 176,000 - 308,000; Full time

Benefits offered by this job

Equity

Health plans

401(k) plan

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Staff FinOps Analyst to drive financial accountability and optimization of AI spend within a global cloud framework. The role blends AI infrastructure literacy, governance, and cross-functional program leadership to ensure investments align with financial discipline.

You’ll engage with VP-level stakeholders, design guardrails, and partner with engineering, cloud providers, and finance to deliver measurable cost outcomes across AI initiatives.

Qualifications

• 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
• Strong working knowledge of LLM pricing models, multi-cloud AI services (AWS Bedrock, Azure OpenAI, GCP Vertex AI), and AI cost optimization levers.
• Proficiency in data analysis using SQL and/or Python to build KPI frameworks, identify usage anomalies, and communicate findings through data visualization.
• Hands-on experience with multi-cloud cost governance across AWS, Azure, and GCP, including budget management, alerting, tagging, and billing API familiarity.

Responsibilities

• Define, track, and systematically review AI cost and usage KPIs; identify anomalies and outliers that signal potential waste, misuse, or optimization opportunities.
• Design and operate an anomaly detection framework to surface suspiciously high AI usage across models and skill teams, and engage engineering collaboratively to investigate and remediate.
• Quantify, prioritize, and propose cost optimization opportunities—evaluating levers such as PTU vs. pay-as-you-go trade-offs, model tiering, context reduction, and caching—and drive them to measurable outcomes.
• Design preventive governance controls so that cost anomalies and overruns, once identified, are systematically prevented from recurring.
• Define and implement AI spend guardrails in coordination with cloud and LLM providers: set up budgets, configure alerts, manage commitment structures, and ensure contractual rate accuracy.
• Coordinate the AI FinOps governance program across engineering, finance, and cloud provider relationships—maintaining a clear operating model with documented standards and a regular review cadence.
• Prepare and deliver VP-level reporting and presentations on AI cost trends, optimization progress, and forward-looking forecasts, translating technical data into clear financial narratives.
• Operate as a self-starter and self-sufficient program owner: define scope, manage stakeholders, and drive workstreams to completion with minimal direction.

Skills

AI cost governance

Data analysis

LLM pricing models

Multi-cloud cost governance

Executive communication

Cross-functional collaboration

Self-directed program ownership

Education

Bachelor's degree in quantitative field (CS, Eng, Finance, Math)

Master's degree or PhD with related experience

Tools

SQL

Python

Job description

ServiceNow is seeking a Staff FinOps Analyst to drive financial accountability and optimization of AI spend within a global cloud framework. The role blends AI infrastructure literacy, governance, and cross-functional program leadership to ensure investments align with financial discipline.

You’ll engage with VP-level stakeholders, design guardrails, and partner with engineering, cloud providers, and finance to deliver measurable cost outcomes across AI initiatives.