Senior AI Engineer, Patient Experience & Onboarding

Bask Health; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Bask Health is hiring a Senior Applied AI Engineer, Patient Experience to design, build, and ship AI-powered capabilities that enhance how patients interact with Bask Health's telehealth platform. This hands-on role focuses on bringing large language models, intelligent automation, and machine learning into real patient-facing experiences, while maintaining strict privacy and clinical safeguards.

You will collaborate with product managers, frontend/backend engineers, and clinical stakeholders to

Qualifications

• 5+ years of professional software engineering experience, including substantial experience building AI-powered applications.
• Hands-on experience with prompt engineering, structured outputs, and model integration patterns.
• Experience building retrieval-augmented generation systems or similar knowledge-grounded AI applications.
• Familiarity with embeddings, semantic retrieval, and search infrastructure.
• Experience implementing tool calling, workflow orchestration, or multi-step AI processes.

Responsibilities

• Design, develop, and deploy AI-powered features across Bask Health's patient-facing applications.
• Build intelligent experiences that help patients navigate onboarding, questionnaires, and digital care workflows.
• Develop AI-assisted interfaces that simplify complex patient interactions.
• Integrate large language models into existing frontend and backend applications.
• Build production services that support patient-facing AI features.
• Design retrieval-augmented generation systems using approved, relevant knowledge sources.
• Implement structured outputs, tool calling, and workflow orchestration for AI applications.
• Develop AI-assisted patient support and information experiences within approved boundaries.
• Collaborate with clinical and product stakeholders to define safe AI behavior and escalation requirements.

Skills

Python

TypeScript

LLM integration

Backend API design

Retrieval augmented generation

Frontend collaboration

Tools

Cursor

Claude Code

OpenAI API

Job description

Bask Health is hiring a Senior Applied AI Engineer, Patient Experience to design, build, and ship AI-powered capabilities that enhance how patients interact with Bask Health's telehealth platform. This hands-on role focuses on bringing large language models, intelligent automation, and machine learning into real patient-facing experiences, while maintaining strict privacy and clinical safeguards.

You will collaborate with product managers, frontend/backend engineers, and clinical stakeholders to