Senior AI Engineer: Churn & Personalization (Hybrid)

Verizon Communications; Basking Ridge (NJ); Hybrid; USD 101,000 - 194,000; Full time

Job summary

Verizon is seeking a Senior AI Engineer to lead the technical execution of its transition to a modern, agile pod model. You will develop high-impact propensity models and optimize customer journeys to reduce churn, working closely with marketing and leadership.

Hybrid role with home and office days; you’ll translate business goals into data science solutions, present results to executives, and own model performance end-to-end.

Qualifications

• Bachelor's degree or 4+ years of work experience.
• 4+ years of relevant experience in high-priority tech initiatives.

Responsibilities

• Build, train, and deploy complex propensity models to predict customer behaviors and churn risk.
• Manage end-to-end model development pipelines from feature engineering to production deployment.

Skills

Python

SQL

R

LLM

LangChain

LangGraph

A/B testing

MLOps

Education

Bachelor's degree or 4+ years experience

Master’s degree in Data Science/CS/Statistics

Tools

BigQuery

GCP

ONNX embeddings

Vector databases

OpenTelemetry/Arize Phoenix

Job description

Verizon is seeking a Senior AI Engineer to lead the technical execution of its transition to a modern, agile pod model. You will develop high-impact propensity models and optimize customer journeys to reduce churn, working closely with marketing and leadership.

Hybrid role with home and office days; you’ll translate business goals into data science solutions, present results to executives, and own model performance end-to-end.