Senior AI-Driven Solutions Architect — REST, APIs & Cloud

JobLarper; New York (NY, CA); Remote; USD 175,000 - 239,000; Full time

Job summary

Intercom in New York City with remote options seeks a Solutions Architect to design scalable API-led solutions for its AI-powered customer experience platform.

You will work with REST APIs, AI/LLM, and Go to define integration patterns, collaborate with product and engineering, and influence the architectural roadmap. The role requires strong communication, system design, and the ability to balance speed with reliability in a fast-moving product environment.

Qualifications

• Strong experience designing REST APIs and API integrations.
• Experience with AI/LLM-enabled customer experience solutions.
• Proficiency in Go and cloud-based microservices.
• Ability to work with cross-functional teams.

Skills

REST/APIs

AI/LLM

Python

Go

Cloud

Job description

Intercom in New York City with remote options seeks a Solutions Architect to design scalable API-led solutions for its AI-powered customer experience platform.

You will work with REST APIs, AI/LLM, and Go to define integration patterns, collaborate with product and engineering, and influence the architectural roadmap. The role requires strong communication, system design, and the ability to balance speed with reliability in a fast-moving product environment.