Senior AI-Driven EGRC Analyst (ServiceNow)

TD Bank; Charlotte (NC); Hybrid; USD 72,280 - 117,520; Full time

Job summary

TD Bank is seeking a Senior Business Analyst to enable practical AI capabilities on the EGRC ServiceNow platform, streamlining workflows and improving decision-making while aligning with governance and regulatory expectations. The role plans, manages, and oversees end-to-end requirements throughout project lifecycles, partnering with business, technology, and risk teams.

Ideal candidates have 5–7 years in business analysis, experience with eGRC and ServiceNow IRM/GRC, and familiarity with

Qualifications

• Undergraduate degree required; BA accreditation is an asset.
• 5-7 years of business analysis experience.
• Experience in eGRC / Non-Financial Risk Product Management at a large financial institution.
• Experience with ServiceNow IRM/GRC and translating regulatory requirements into scalable solutions.

Responsibilities

• Plan, manage, and deliver requirements end-to-end across multi-LoB projects.
• Collaborate with business, technology, and risk partners to support benefits and changes.
• Lead problem resolution for complex issues and support change management activities.

Skills

Requirements management

Stakeholder collaboration

Business analysis

Project lifecycle

ServiceNow IRM/GRC

AI-enabled workflows

NowAssist

Generative AI

Education

Undergraduate degree

Business Analyst Accreditation

Tools

ServiceNow IRM/GRC

NowAssist platform

AI workflow design

Job description

TD Bank is seeking a Senior Business Analyst to enable practical AI capabilities on the EGRC ServiceNow platform, streamlining workflows and improving decision-making while aligning with governance and regulatory expectations. The role plans, manages, and oversees end-to-end requirements throughout project lifecycles, partnering with business, technology, and risk teams.

Ideal candidates have 5–7 years in business analysis, experience with eGRC and ServiceNow IRM/GRC, and familiarity with