Senior AI Data Services Program Director - Americas

Argos Multilingual, Inc.; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Argos Multilingual, Inc. is seeking a Senior Program Director for AI Data Services to lead complex customer programs spanning AI data, multilingual AI, speech and audio, expert review, data quality, and model improvement workflows.

You will bridge customer requirements, commercial commitments, and operational delivery while driving accountability and clear communication. The role requires strong program leadership, ability to handle ambiguity, and collaboration with Operations, Quality, Supply

Qualifications

• Senior program management or director experience in AI data or related services.
• Experience managing complex customer-facing delivery programs.
• Strong timeline, risk, dependencies, and escalation management.
• Experience partnering with Operations, Quality, Supply Chain, Sales, or Solutions.
• Excellent customer communication and executive-facing presentation skills.
• Ability to bring structure to ambiguous or fast-changing programs.
• Strong documentation, reporting, and process improvement skills.
• Commercial awareness of how delivery affects customer growth and retention.

Responsibilities

• Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations.
• Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication.
• Partner with Quality, Supply Chain, Solutions, Sales, and leadership to ensure programs are clearly scoped and successfully delivered.
• Translate customer requirements into practical workflows, resource plans, delivery milestones, and operating models.
• Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management.
• Identify delivery risks early and drive mitigation plans across internal teams.
• Improve program documentation, delivery playbooks, reporting templates, and operational processes.
• Support complex AI data, multilingual, speech/audio, expert review, and managed services programs.

Skills

Program management

Leadership

Stakeholder management

Customer communication

Documentation

Job description

Argos Multilingual, Inc. is seeking a Senior Program Director for AI Data Services to lead complex customer programs spanning AI data, multilingual AI, speech and audio, expert review, data quality, and model improvement workflows.

You will bridge customer requirements, commercial commitments, and operational delivery while driving accountability and clear communication. The role requires strong program leadership, ability to handle ambiguity, and collaboration with Operations, Quality, Supply