Senior AI & Data Partner, Patient Services Lead

Pfizer; New York (NY); Hybrid; USD 163,000 - 272,000; Full time

Benefits offered by this job

401(k) matching contributions

Pfizer Retirement Savings Contribution

Paid vacation

Holiday and personal days

Health benefits (medical, dental, and,

Job summary

Pfizer is seeking a Business Engagement Lead to align patient services technology with business strategy. You’ll drive strategy, governance, and delivery across Salesforce CRM, Veeva, and AI-enabled workflows for the Specialty Patient Services unit.

You will partner with BU leadership to translate priorities into funded roadmaps, manage budgets, and lead agile delivery in a regulated environment. This hybrid role requires 2–3 days on-site in NY area.

Qualifications

• Bachelor’s degree with at least 8 years of experience; OR a master’s degree with at least 7 years; OR a PhD with 5+ years.
• Experience supporting US Commercial and/or Patient Services technology domains; US commercial launch or major indication expansion preferred.
• Proven experience in business engagement, delivery governance, and escalation management.
• Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies.
• Working knowledge of data platforms and AI/analytics enablement, focusing on implementation and adoption.
• Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment.
• Experience managing offshore or managed service delivery models.

Responsibilities

• Own the Specialty Patient Services capability roadmaps, aligned to launches and in-market optimization.
• Lead governance for programs, enhancements, and releases for Specialty.
• Ensure quality, timeliness, and compliance; manage intake, prioritization, and backlog with Product, Platform, and Data teams.
• Accountable for run-state performance of Specialty and Patient Services systems, including incident and change management.
• Drive AI and analytics enablement with enterprise data teams and ensure adoption within regulated operations.

Job description

Pfizer is seeking a Business Engagement Lead to align patient services technology with business strategy. You’ll drive strategy, governance, and delivery across Salesforce CRM, Veeva, and AI-enabled workflows for the Specialty Patient Services unit.

You will partner with BU leadership to translate priorities into funded roadmaps, manage budgets, and lead agile delivery in a regulated environment. This hybrid role requires 2–3 days on-site in NY area.