Senior AI Behavioral Scientist & Product Analyst

Extreme Networks, Inc; Austin, Northern (TX, KY); Hybrid; USD 120,000 - 200,000; Full time

Job summary

Extreme Networks, Inc. seeks a Senior AI Behavioral Scientist & Product Analyst to evaluate AI agents and autonomous systems, driving data-informed product decisions and user-centric improvements.

You will own instrumentation, analytics, and dashboards to prove Agent ONE drives retention and revenue, collaborating with product, engineering, and design teams in a fast-paced environment in Austin, TX.

Qualifications

• Prior experience evaluating AI systems, ML models, chatbots, or autonomous agents.
• 4+ years of professional experience in user analytics, product analytics, behavioral research, or HCI research roles.
• Strong foundation in HCI principles and behavioral science fundamentals (cognitive load, mental models, task completion, user trust).
• Proficiency with quantitative analytics and statistical analysis tools; experience with A/B testing and experimental design.
• Experience designing and instrumenting analytics tracking, defining success metrics, and interpreting datasets.
• Ability to think systemically about product performance and interactions between variables.

Responsibilities

• Design and conduct behavioral studies to evaluate AI agent performance across usability and satisfaction metrics.
• Apply HCI and behavioral science frameworks to identify friction points in AI agent behavior.
• Assess agent reliability, transparency, and failure modes from user and systems perspectives.
• Develop user analytics frameworks and KPIs for AI agent effectiveness and trust.
• Design instrumentation to collect behavioral data from user sessions and run statistical analyses.
• Create dashboards and narratives to communicate insights to stakeholders and leadership.
• Translate findings into actionable product recommendations and roadmaps.

Skills

SQL

Python/R

A/B testing

HCI principles

Quantitative analytics

Communication skills

Systems thinking

User behavior analysis

Education

Graduate degree in psychology, HCI, behavioral science, statistics, or related field

Tools

Snowflake

dbt

Amplitude

Mixpanel

Looker

Tableau

Job description

Extreme Networks, Inc. seeks a Senior AI Behavioral Scientist & Product Analyst to evaluate AI agents and autonomous systems, driving data-informed product decisions and user-centric improvements.

You will own instrumentation, analytics, and dashboards to prove Agent ONE drives retention and revenue, collaborating with product, engineering, and design teams in a fast-paced environment in Austin, TX.