Senior AI Analyst: Enterprise Conversational AI & ServiceNow

Okta; Bellevue, Chicago, San Francisco, Washington (WA, IL, CA, District of Columbia); On-site; USD 108,000 - 149,000; Full time

Job summary

Okta seeks a Senior AI Analyst to train and improve AI-powered employee support solutions. You will design prompts, test conversational flows, and evaluate AI outputs to ensure accurate and trusted responses across enterprise channels.

With hands-on ServiceNow knowledge and analytics experience, you will translate business requirements into training data, monitor performance, and collaborate with cross-functional teams to drive continuous improvement in digital employee support.

Qualifications

• Experience in AI training, prompt engineering, and conversational design.
• Experience with NLP and AI optimization in support contexts.
• Ability to translate technical requirements into training data and evaluation criteria.

Responsibilities

• Train, test, and evaluate AI-powered assistants and chatbots to ensure accurate employee experiences.
• Design and optimize prompts, flows, intents, responses, and training scenarios.
• Evaluate AI outputs for accuracy, relevance, and consistency, addressing hallucinations.

Skills

AI training

Prompt engineering

Conversational design

NLP

AI optimization

Analytical skills

Tools

SQL

Excel

Power BI

Tableau

ServiceNow Analytics

Job description

Okta seeks a Senior AI Analyst to train and improve AI-powered employee support solutions. You will design prompts, test conversational flows, and evaluate AI outputs to ensure accurate and trusted responses across enterprise channels.

With hands-on ServiceNow knowledge and analytics experience, you will translate business requirements into training data, monitor performance, and collaborate with cross-functional teams to drive continuous improvement in digital employee support.