Senior AI Agent Orchestrator (Multi-Agent Systems)

Norm Ai; New York (NY); Hybrid; USD 250,000 - 400,000; Full time

Benefits offered by this job

Equity

401(k) with employer match

Health, dental, and vision coverage

Unlimited PTO

Free lunch in office daily

Employee referral bonus program

Relocation reimbursement

Job summary

Norm is seeking a role focused on building multi-agent collaboration within AI-native professional services. You will design workflows, manage shared tasks and memory systems, and integrate agents with key firm platforms.

The position emphasizes practical AI usage, security, and scalable, reliable delivery of client work. Based in NYC with a hybrid work model, the role offers substantial base salary and equity.

Responsibilities

• Advance our multiplayer agentic harness so humans, agents, firm systems, and clients can collaborate on shared work with the right context, permissions, and accountability.
• Design multi-agent workflows using orchestration and actor models so agents can divide work, coordinate with people and other agents, and recover when plans change.
• Build shared task and state management so work moves reliably between agents, attorneys, clients, and firm systems without losing context or ownership.
• Make agents more effective across software through computer use and deep integrations with the systems a professional services firm depends on.
• Turn expert interactions into learning signals by capturing how people delegate, correct, and review work, along with the context behind their decisions.
• Build memory and continual learning systems that improve how agents support each person and the collective firm, while making it easy to adopt new training methods and frontier models.
• Improve evaluation frameworks that connect agent performance to economic outcomes, measuring the quality, cost, time, and human effort required to deliver client work.
• Build dynamic, collaborative interfaces where people and agents can work together to review documents, compare alternatives, and resolve exceptions.
• Define new ways to delegate, monitor parallel work, request input, and approve consequential actions across teams and client relationships.
• Give firm leaders a live view of operations, connecting priorities, ownership, dependencies, and progress across people, agents, and matters.
• Engineer for high-stakes collaboration with permissions, confidentiality controls, audit trails, secure execution, and reliable recovery built into the platform.
• Make legal precedent more useful to agents and apply general capabilities to demanding workflows such as due diligence, cap table reconciliation, and transactional document review.
• Bring clients into the workflow through portals and shared workspaces that connect their questions, documents, and decisions to the attorneys and agents moving matters forward.
• Push our own engineering practices forward by building with coding agents, testing new approaches to agentic development, and measuring their effect on delivery speed and software quality.
• Conduct novel AI research grounded in real professional work, publish findings, and contribute to the research community through collaboration and conference talks.

Job description

Norm is seeking a role focused on building multi-agent collaboration within AI-native professional services. You will design workflows, manage shared tasks and memory systems, and integrate agents with key firm platforms.

The position emphasizes practical AI usage, security, and scalable, reliable delivery of client work. Based in NYC with a hybrid work model, the role offers substantial base salary and equity.