Senior AI Adoption CSM — Enterprise Accounts & Growth

Relativity; Pennsylvania; Hybrid; USD 82,000 - 124,000; Full time

Job summary

Relativity is seeking a Senior Customer Success Manager to own outcomes for large, strategic accounts, guiding AI adoption and governance across the customer lifecycle. You will drive health metrics, multi-use case adoption, and executive-level conversations to demonstrate measurable ROI and change impact.

You will build tailored account plans, mentor peers, and collaborate with cross-functional teams to transform how customers leverage Relativity’s AI-enabled workflows.

Qualifications

• Experience in legal technology, eDiscovery, litigation support, or regulated workflows.
• Proven ability to drive measurable customer outcomes and ROI narratives.
• Executive presence; credible with C-suite and able to lead high-stakes conversations.

Responsibilities

• Own outcomes for a portfolio of large/strategic accounts; drive health scores and ROI.
• Lead AI adoption and change-management initiatives at the account level.
• Identify renewal and expansion signals; partner with Sales on business cases.
• Build multi-threaded relationships including executive sponsors and conduct business reviews.

Skills

Strategic accounts

Executive presence

AI governance

Change management

ROI storytelling

Stakeholder management

Cross-functional leadership

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Senior Customer Success Manager to own outcomes for large, strategic accounts, guiding AI adoption and governance across the customer lifecycle. You will drive health metrics, multi-use case adoption, and executive-level conversations to demonstrate measurable ROI and change impact.

You will build tailored account plans, mentor peers, and collaborate with cross-functional teams to transform how customers leverage Relativity’s AI-enabled workflows.