Senior AI Adoption & Enterprise CSM Leader

Relativity; Boston (MA); Hybrid; USD 82.000 - 124.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Zusammenfassung

Relativity, a leading legal technology company, seeks a Senior Customer Success Manager to own outcomes for large accounts and drive AI adoption across enterprise teams.

You will lead multi-use case adoption, governance discussions, and change-management efforts, delivering measurable ROI and executive-level insights. The role emphasizes strategic partnership, stakeholder influence, and cross-functional collaboration across the org.

Qualifikationen

• 5-8 years in Customer Success, Consulting, or Account Management with enterprise relationships.
• Proven track record of driving measurable customer outcomes.
• Strong analytical fluency with data-backed ROI narratives.
• Executive presence for high-stakes conversations with C-suite.

Aufgaben

• Own outcome-driven account plans aligned to customer objectives, and health score metrics.
• Lead AI adoption and change management to transform workflows.
• Identify expansion signals and partner with Sales for renewals and growth.
• Develop playbooks and mentor peers in VO quality and exec engagement.

Kenntnisse

Customer success

Executive presence

ROI storytelling

Stakeholder management

Tools

Gainsight

Salesforce

Jobbeschreibung

Relativity, a leading legal technology company, seeks a Senior Customer Success Manager to own outcomes for large accounts and drive AI adoption across enterprise teams.

You will lead multi-use case adoption, governance discussions, and change-management efforts, delivering measurable ROI and executive-level insights. The role emphasizes strategic partnership, stakeholder influence, and cross-functional collaboration across the org.