Senior Aftermarket Electrical Engineer - Hybrid

Collins Aerospace; Windsor Locks (CT); Hybrid; USD 86,800 - 165,200; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

Generous 401(k) with employer matching

Job summary

Collins Aerospace is seeking a Customer Support Engineer in a hybrid role in the United States. You will gather and analyze field data, lead hardware investigations, and collaborate with engineering, suppliers, and customers to resolve technical product issues.

You will support the CRC with in-service issues, perform root cause analysis, and drive continuous improvements to products and processes while developing product familiarization training.

Qualifications

• Typically requires a STEM degree with 5+ years of relevant experience or an advanced degree with 3+ years of experience.
• Experience with electrical components and aerospace electrical systems preferred.
• Strong analytical and problem-solving skills with the ability to investigate complex technical issues.
• Excellent communication skills across technicians to executive leadership.

Responsibilities

• Gather and analyze field reliability and operational data, presenting findings to internal and external stakeholders.
• Lead and coordinate hardware investigations.
• Collaborate with Project Engineering, Aftermarket Program Management, suppliers, MRO, engine and airframe manufacturers, and aircraft operators to resolve technical issues.
• Coordinate development of technical publications, including SBs, SILs, and CMMs.
• Support CRC by responding to in-service technical issues and AOG events.
• Assist with root cause analysis, corrective action planning, and implementation to resolve recurring issues.
• Serve as the voice of the customer by driving continuous improvements to products and processes.
• Develop and deliver product familiarization training.

Skills

Field data analysis

Hardware investigations

Cross-functional collaboration

Technical publications

Education

STEM degree required

Job description

Collins Aerospace is seeking a Customer Support Engineer in a hybrid role in the United States. You will gather and analyze field data, lead hardware investigations, and collaborate with engineering, suppliers, and customers to resolve technical product issues.

You will support the CRC with in-service issues, perform root cause analysis, and drive continuous improvements to products and processes while developing product familiarization training.