Senior Advisor, Learning & Knowledge Management Measurement - Evernorth - Remote

Cigna; United States; Hybrid; USD 110,000 - 170,000; Full time

Job summary

Cigna is seeking a Senior Advisor, Learning & Knowledge Management Measurement to establish measurement strategy and frameworks across learning and knowledge programs. The role partners with analytics and reporting teams to enable data collection, analysis, and reporting, driving a data-driven performance enablement model.

Based in the United States, the role will collaborate with Learning Experience Design, Training Delivery, Knowledge Management, Quality, Operations, Technology, and more.

Responsibilities

• Develop, maintain, and continuously improve measurement frameworks, standards, templates, and guidance for learning and knowledge teams to define outcomes, baselines, measures, and evaluate programs.
• Define meaningful success measures and KPIs for learning, knowledge management, readiness, and performance improvement efforts.
• Establish measurement and reporting requirements that connect enablement investments to operational and business outcomes with analytics support.
• Coach stakeholders on defining outcomes, identifying measures and baselines, and applying the measurement framework to their work.
• Ensure measurement approaches support strategic decision-making and continuous improvement.

Job description

POSITION SUMMARY

Reporting to the Senior Director of Quality, Reinforcement and Performance Insights within Operations Enablement, the Senior Advisor, Learning & Knowledge Management Measurement is a strategic individual contributor responsible for establishing the measurement strategy, frameworks, standards, and tools used to evaluate learning and knowledge management effectiveness across supported operational domains. The role builds organizational capability by translating measurement practices into repeatable approaches that learning and knowledge teams can apply across programs and initiatives, while providing targeted consultation where deeper expertise is needed.

This role serves as the primary advisor for learning and knowledge performance measurement, establishing the strategies and methods used to determine whether learning programs, knowledge solutions, and enablement initiatives improve workforce capability, operational readiness, and service performance. The Senior Advisor defines the questions to be answered, outcomes to be evaluated, and measures needed to assess effectiveness, then partners with analytics and reporting teams to enable the required data collection, analysis, and reporting.

The Senior Advisor partners closely with Learning Experience Design, Training Delivery, Knowledge Management, Quality, Operations, Technology, Performance Consulting, Analytics, and Reporting teams to establish meaningful measures of success, build measurement capability, and ensure the data and reporting needed to evaluate solution effectiveness are available. The role advises teams on applying the measurement approach and recommends improvements based on the resulting evidence.

This role is critical to enabling Operations Enablement's evolution toward a data-driven performance enablement model by ensuring learning and knowledge investments are measurable, aligned to business priorities, and demonstrably improving operational outcomes.

Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ; St Louis, MO.

Key Responsibilities

Learning & Knowledge Measurement Strategy

• Develop, maintain, and continuously improve measurement frameworks, standards, templates, and guidance that learning and knowledge teams can apply to define intended outcomes, establish baselines, select meaningful measures, and evaluate the effectiveness of programs, assets, and enablement initiatives.
• Define meaningful success measures and key performance indicators for learning, knowledge management, readiness, and performance improvement efforts.
• Establish measurement and reporting requirements that connect enablement investments to operational and business outcomes, in partnership with analytics and reporting teams.
• Coach and consult with stakeholders on how to define intended outcomes, identify meaningful measures and baselines, select appropriate evaluation methods, and apply the established measurement framework to their work.
• Ensure measurement approaches support both strategic decision-making and continuous improvement efforts.

Analytics & Performance Insights

• Partner with analytics teams to translate measurement strategies into clear data requirements and analytical approaches for learning participation, learner performance, knowledge utilization, content effectiveness, search behavior, and operational performance.
• Apply learning evaluation and performance improvement methodologies to interpret quantitative and qualitative findings and determine the effectiveness of learning interventions and knowledge strategies.
• Develop actionable insights and recommendations that improve workforce performance and business outcomes.
• Partner with analytics teams to identify trends, risks, and emerging opportunities, and translate the findings into implications for learning, knowledge, and performance improvement strategies.

Reporting & Executive Communication

• Partner with reporting teams to translate measurement requirements into dashboards, scorecards, and executive reporting routines that communicate learning and knowledge performance.
• Present findings, recommendations, and business insights to leaders across Operations Enablement and Operations.
• Translate complex data into clear, business-focused narratives that support decision making.
• Define the measures, business context, and reporting requirements needed to support governance forums, leadership reviews, and strategic planning activities.
• Monitor performance against established targets and communicate progress toward goals.

Continuous Improvement & Optimization

• Partner with learning, knowledge, quality, and operations teams to prioritize improvement opportunities.
• Support experimentation, pilot evaluations, hypothesis testing, and impact assessments.
• Measure outcomes associated with process changes, operational initiatives, and enablement interventions.
• Evaluate co