Senior Advanced Support & Solutions Consultant

Social Solutions Global; Minnesota; On-site; USD 58,000 - 72,000; Full time

Job summary

Bonterra is seeking an Advanced Support Consultant (ASC) II to provide superior reactive and proactive support for premium customers. You will work across Support, Product, Professional Services, Development, and Sales to resolve complex issues and foster adoption of ETO/Apricot.

Responsibilities include coaching, documenting interactions, and regular customer meetings via Zoom and email. This full-time role is based in the United States, Minnesota, with growth opportunities and a comprehensive

Qualifications

• Minimum 4+ years in technical support, consulting, or customer success.
• Proficiency with ETO or Apricot preferred.
• Proficiency in SAP Business Objects Reporting or Power BI.

Responsibilities

• Provide reactive and proactive support for premium customers according to the defined statement of work.
• Coordinate with Support, Product, Professional Services, Development, Sales and Account Management to resolve complex issues.
• Conduct coaching and training on best practices and product usage.
• Document client interactions and maintain records in tracking system.
• Engage with customers via Zoom and email regularly to review cases and platform needs.

Skills

Customer support

Technical analysis

Power BI

SAP Business Objects

Education

Bachelor's degree in a relevant field

Tools

Tableau

Job description

Bonterra is seeking an Advanced Support Consultant (ASC) II to provide superior reactive and proactive support for premium customers. You will work across Support, Product, Professional Services, Development, and Sales to resolve complex issues and foster adoption of ETO/Apricot.

Responsibilities include coaching, documenting interactions, and regular customer meetings via Zoom and email. This full-time role is based in the United States, Minnesota, with growth opportunities and a comprehensive