Advanced Support Consultant II for Enterprise Nonprofit

Social Solutions Global

United States

On-site

USD 58,000 - 72,000

Full time

7 days ago

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Job summary

Bonterra is seeking an Advanced Support Consultant II in the United States to deliver proactive and reactive support for top-tier customers with enhanced packages, collaborating across Support, Product, Professional Services, and Sales to execute defined work. You will become an expert in clients' industries and software usage, resolving complex issues with speed and precision.

You will coach users on best practices, diagnose and escalate issues as needed, and maintain strong relationships while

Qualifications

4+ years in technical support, consulting, or customer success.
2+ years with ETO or Apricot preferred.
Proficient in SAP Business Objects or Power BI.
Strong communication and analytical skills.

Responsibilities

Become an expert in customers' business areas and software used (ETO/Apricot).
Respond to calls and emails to resolve complex problems quickly.
Provide coaching on best practices and access to product documentation.
Diagnose and escalate issues to ensure timely resolutions.
Interface with Account Executive and Client Success Manager to maintain high service levels.
Meet with customers via Zoom and email to review open cases and platform needs.