Senior Advanced Support Consultant

Social Solutions Global; Illinois; On-site; USD 58,000 - 72,000; Full time

Job summary

Bonterra is seeking an Advanced Support Consultant II to deliver superior reactive and proactive support for top-tier customers and those with enhanced packages. You will follow a clearly defined statement of work and collaborate across Support, Product, Professional Services, and Sales.

You will become an expert in customer business areas, respond to calls and emails quickly, provide coaching on best practices, diagnose issues, and document interactions to support utilization targets while

Qualifications

• 4+ years in technical support, consulting, or customer success.
• 2+ years with ETO or Apricot preferred.
• Proficient in SAP Business Objects Reporting or Power BI.
• Outstanding communication and analytical skills.
• Experience with Confluence, Salesforce/Certinia, and Monday.com.
• Experience managing multiple client priorities and projects.

Responsibilities

• Become an expert in each customer's business areas and software use.
• Respond to calls and emails to resolve complex problems quickly.
• Provide ad-hoc coaching on best practices and access to product docs.
• Diagnose and escalate issues to ensure timely resolution.

Skills

Communication

Analytical

Problem solving

Independent work

Tools

SAP Business Objects

Power BI

Confluence

Salesforce/Certinia

Monday.com

Tableau

Job description

Bonterra is seeking an Advanced Support Consultant II to deliver superior reactive and proactive support for top-tier customers and those with enhanced packages. You will follow a clearly defined statement of work and collaborate across Support, Product, Professional Services, and Sales.

You will become an expert in customer business areas, respond to calls and emails quickly, provide coaching on best practices, diagnose issues, and document interactions to support utilization targets while