Senior Adult Services Librarian — Programs & Outreach

jacksonville.gov; Jacksonville (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending plans

12 paid holidays and personal leave

Job summary

The Jacksonville Public Library is seeking a Customer Experience Librarian - Adult to lead research and reference services, develop and maintain collections, and present programs. You will engage with patrons in person, virtually, and at outreach events, fostering positive experiences.

This role may require evening and weekend hours and travel between branches. The position emphasizes library science principles, customer service excellence, and collaboration with staff and volunteers to enhance

Qualifications

• Master of Library Science (MLS) from an ALA-accredited program or equivalent.
• Two years of professional library experience may substitute.

Responsibilities

• Performs borrowing, information services, reader's advisory, and reference duties in face-to-face, virtual, and outreach settings.
• Designs, delivers, promotes, and facilitates programs and events in the library and at outreach engagements.
• Engages with customers to deliver adult services and connect patrons to collections and programs.
• Selects, organizes, and manages adult programs presented by internal and external experts.
• Supports the library's mission by providing customer service that creates a positive experience for patrons.
• Keeps up with changing technology and demonstrates proficiency in library competencies.
• Compiles data, prepares reports, and makes oral presentations.
• Monitors and reviews budget appropriations and expenditures for assigned work activity.
• May schedule, assign, monitor, and review the work of others; serves as person on duty as assigned.

Skills

Customer service

People skills

Communication

Library science knowledge

Reference services

Education

MLS/ALA-accredited program

Tools

Library databases

Catalog/search systems

Job description

The Jacksonville Public Library is seeking a Customer Experience Librarian - Adult to lead research and reference services, develop and maintain collections, and present programs. You will engage with patrons in person, virtually, and at outreach events, fostering positive experiences.

This role may require evening and weekend hours and travel between branches. The position emphasizes library science principles, customer service excellence, and collaboration with staff and volunteers to enhance