Senior Admission Representative-NWC-Riverside

Success Education Colleges; Riverside (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Success Education Colleges in Riverside, CA is seeking a Senior Admissions Representative to manage all phases of the admissions process. You will present the campus and its programs to prospective students and enroll qualified individuals into education programs.

This role requires delivering high levels of customer service, following up on inquiries via phone, email, and the web, and inputting activity into the database accurately. Occasional evenings and Saturdays may be required.

Qualifications

• High School diploma or equivalent required.
• Previous telemarketing or customer service experience preferred.
• Ability to work in a fast-paced environment and meet goals.
• Excellent communication and phone skills.
• Proficient in Microsoft Office.

Responsibilities

• Present campus and programs to prospective students.
• Enter all activity into database promptly and accurately.
• Follow up on inquiries via phone, mail, and internet.
• Schedule campus interviews and conduct admissions activities.
• Represent campus at events and training sessions.

Skills

Customer service

Phone etiquette

Organizational skills

Communication skills

Self-starter

Microsoft Office

Education

High School diploma or equivalent

Tools

Word

Excel

Outlook

Job description

DescriptionPOSITION SUMMARYThe Senior Admissions Rep is responsible for all phases of the Admissions process. Presents the campus and its programs to prospective students. Enrolls qualified individuals into education programs. Conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and Company, policies, and regulations.ESSENTIAL DUTIES AND RESPONSIBILITIESMaintain compliance with federal and state regulationsAdhere to company Admissions Code of Ethics, policies, and proceduresCommunicate effectively when working with prospective and future students.Provide highest level of customer service to prospective students.Call all Internet and website Inquiries.Assist High School department in calling High school inquiries.Conduct continual follow-up on all inquiries (phone, mail, internet).Screen potential applicants by phone and set up campus interviews.Input all activity into database management system in a timely and accurate manner.Submit required reports and projects in a timely manner.Take part in campus, departmental, and company events.Actively participate in training development as needed.Represent the campus accurately and uphold company values.Must be flexible to work some evenings and Saturdays.Perform other duties as assigned.QualificationsQUALIFICATIONSKNOWLEDGE AND SKILLSMust stay current on program offerings.Demonstrated skills in facilitating and modeling excellent customer service.Ability to interact constructively with colleagues and supervisor.Ability to project a professional image over the phone and in writing.Must speak well, and be clearly understood via telephone.Strong organizational skills.Capacity to work in a fast-paced environment and be a self-starter.Ability to focus on specific, quantifiable goals for achievement.Demonstrated computer literacy skills, including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.EDUCATION AND EXPERIENCEHigh School diploma or equivalent required.Previous telemarketing or customer service experience preferred